aquasupercenter.com Reviews | Read Customer Reviews of aquasupercenter.com

aquasupercenter.comReviews of aquasupercenter.com

2.246 reviews
Garden & Pond
1680 Fruitville Rd, STE 515, Sarasota, Florida

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aquasupercenter.com

About aquasupercenter.com

AquaSupercenter.com is an award winning swimming pool supply supercenter and is one of the largest and most visited resource for all things swimming pools, supplies as well as outdoor living. Aqua Supercenter is a INC500 Company and was the 2nd fastest growing retail company in America according to Inc. Magazine (#48th fastest growing company across all industries in America). The success of Aqua Supercenter is clear - its the dedication to what Aqua Supercenter refers to as *the true award winners*, the Aqua Customers! Our #1 focus is the top wants and needs of our customers, which is: lowest prices online without sacrificing our super fast shipping process, where 90% of all products ship same day and arrive within 2 business days; as well as continuing to innovate to make the purchasing process quicker, easier and available on any and all devices our customers use. We understand buying pool supplies can be difficult due to lack of proper identification on the pool equipment which is why we are always available by phone, text message, live chat, email, social media, etc. - we only hire pool professionals and we guarantee our products, our service and our advice. The facts are, 17 years later and over 5 million customers can't be wrong! We Thank You!

aquasupercenter.com (aquasupercenter.com) has 46 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.

Website: aquasupercenter.com
Category: Garden & Pond
Location: Sarasota, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company has not replied to any reviews yet.
Latest: Most recent review: December 2022.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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aquasupercenter.com reviews

Showing 31 reviews with 1 star · Clear filters

Mike M.
Dec 29, 2022
Took my money but never sent the…
Took my money but never sent the product. Then sent a letter saying I'm not getting the product or a refund, to file a claim with my CC company.
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Kimberly
Nov 9, 2022
BUYER BEWARE!
I ordered and was charged for a Loop Loc Brass Anchor on September 29th and as of November 9th there has been no product delivered, no correspondence. I've emailed with no response. I've called the number from the website and the line says the number is not in service and quickly hangs up. The only other way to make contact is by chat box, but no one is there chat back. A TOTAL LOSS!! I Wish I had come here before going there. I was able to find what I needed on Amazon and got more for less, so beware of this site!! If you need anything offered on this site, try finding it somewhere else!
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wanda A.
Nov 7, 2022
If I could give it no star I would
If I could give it no star I would. Placed an order Oct 23,2022, my cr card charged by Top Pool Supply, never received my order as of Nov 7. Cannot contact this place by phone or email and no response from their website. Smells like a SCAM to me. Reported to my cr card to dispute and reverse charge...
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I Have N.
Oct 28, 2022
What a scam
What a scam. Never sent the part.
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D R.
Sep 22, 2022
Like so many others that have posted…
Like so many others that have posted complaints, I too have had the same terrible experience - I have been cheated. Submitted an order that was never filled. Long story short, I got one email after the initial acknowledgement that I placed an order - It was an acknowledgement that my order was being worked on, and then I got nothing after my payment was taken, no further response, no items, etc. I did file a complaint with BBB to warn others... Buyer beware! This has all the markings of a scam.
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Christine Ryan J.
Sep 17, 2022
They took my money
They took my money! no phone number that works and no response from e-mails. BIG SCAM!!!!
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Crystal P.
Nov 25, 2020
DO NOT ORDER FROM THIS PLACE
DO NOT ORDER FROM THIS PLACE! They will take your money and never deliver your items. It’s a complete ripoff.
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Brian B.
Nov 13, 2020
Complete Fraud. Takes order, charges card, never ships. And provides fake info to CC company when you dispute. AVOID!
It's that simple, they attempt to sell items at less cost than the competitors. Then they charge your card on day one, and never ship. When you complain, you get a letter stating: "I have some bad news and possibly good news as well to some of you. We have been forced to stop all business operations at this time due to circumstances beyond our control (more info on this at the bottom of this letter). I’ve provided resolutions for everyone below. I take full responsibility for this and for that I am truly, truly sorry for the inconvenience we caused you. " They blame it on the card services" How a business like ours works is as follows: When you pay online using your credit card, what really happens is a ‘merchant processor’ is the one responsible to process your transaction and collects the money from your card and deposits it to us typically within 2-3 business days. Now…. Here is where the issue comes in… " Lastly: "I wanted to explain as we hear “you took our money and are not shipping our order” recently. Part of that is true, but we have not received any funds. We have shipped 100% of orders we were paid for. Granted, this is NOT your problem and it's so unfortunate as it’s honestly a lose-lose situation. Fact is we will take a loss and stand by our customers." When you open a dispute with your card vendor, they will respond saying they shipped the item and provide a fake tracking number. AVOID this merchant at all expense!!
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