Michael R.
A poor experience
We have just returned from our third visit to Sunset Beach Resort having previously stayed in a villa and in an apartment there. We booked Lighthouse 32 at Sunset Beach for three weeks through Aqua Lettings and what a disappointment. We arrived at 1 a.m. to be greeted by the manager with keys only to be asked to pay the balance. Having already paid a deposit £680 it came as a shock to have to count out £1,600 in £20/10 notes as soon as we put our cases down. We awoke the next morning to find: no welcome pack (not even a glass of water), we had slept on a blood stained pillow, no bath mats, no coat hangers, no T towels, no ironing board, no safe (have been burgled before in Calis this was of great importance to us), insufficient storage for two peoples clothing (child’s wardrobe in the second bedroom) a shower tray that was cracked and had holes in, a bath with no plug, no plugs for any sinks which is strange as we were in an environment where we are asked to save water, the laminate on the kitchen units was either hanging off or was stuck on with sticky tape. There was only one clean/bedding & towel exchange in three weeks. The manager did resolve some of the above issues after we complained. To cap it all shortly after our arrival the Sunset Beach staff removed all the mattresses from the beach beds which left them so uncomfortable to use we avoided them. All in all a very bad experience staying in dilapidated accommodation caused by owners not committed to maintaining standards and no real property management. If you are considering staying at Sunset Beach think carefully and do thorough research but I would strongly recommend avoid using Aqua Lettings.