APVI provides US passport and travel visa services: Passport online application, lost and renewal processing. Travel Visa Requirements and application Information.
American Passport & Visa International (apvi.com) has 309 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
apvi.com
Website
apvi.com
Category
Travel Agencies
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 12% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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APVI was recommended to me by someone in the Saudi Embassy to be able to quickly expedite my Business visa. I called APVI right away and had my visa in hand within 4 business days! I have never had anything done that quickly and problem-free when it comes to visas, especially Saudi. The staff were very knowledgable, kind, courteous and professional all the way through.
Response from American Passport & Visa InternationalSep 19, 2018
Thank you very much for the 5 star review!! And have a wonderful trip!
ZA
Zainab al S.
Great service!
Great service! I will surely use ghem again!
AN
Anna
This is my second time using APVI
This is my second time using APVI. This company has always exceeded my expectations. Informative, courteous, personal and prompt service. APVI has my loyalty.
JH
John H.
Fast and reliable service
Fast and reliable service. Would highly recommend to others. Friendly service
Response from American Passport & Visa InternationalAug 30, 2018
Dear John,
Thank you very much for the 5 Star review!!
Karim
JR
Jeff R.
Great work from committed…
Great work from committed professionals. I appreciate the dedicated service.
Response from American Passport & Visa InternationalAug 30, 2018
Dear Jeff,
Thank you very much for the 5 Star review and we wish you a great trip!!
APVI
Karim
VP
Vladimir P.
The absolute worst
The absolute worst. Not sure where to begin. I needed a Brasil Visa 7 days before travel and did some research online to find the most reputable provider and landed on APVI. Everything upfront was fantastic in terms of direction and guidance. I followed everything to the T and I was informed I would receive my passport back and Visa that Friday before my Monday travel. Friday arrives and no passport. I received no phone calls/messages from APVI and left phone messages/emails and got nothing back in reply. Nevertheless I missed my trip, lost the full value of my business class ticket, and lost valuable business time/meetings. I heard nothing back from APVI until the following Monday when they informed me that someone had forgotten to give my passport to the delivery service, sorry. All I received was a $100.00 credit. Unbelievable. Yes, things happen, but communicating with your customers when they do, especially for such a critical item should be the rule, not the exception. Never Again. 1 star for finally getting my passport back.
Response from American Passport & Visa InternationalAug 23, 2018
Many thanks for your review. I’m very sorry that you did not receive your passport back in time for your business trip. However, your visa was issued and shipped on Friday, July 20th as promised, and a confirmation email was emailed to you with the FedEx tracking number at 8:14 pm.
As the visa was completed and the passport was dropped off to a FedEx location, APVI had no reasonable way of knowing that a problem occurred. A FedEx case number was opened after we spoke on Saturday, July 21 at 5:03 pm and follow-ups were provided on Monday, July 23 via phone and email (I am happy to share the email and phone files with you in a private message). Unfortunately, as the drop-off location was closed on Sunday, there was no way to receive an update from FedEx before Monday, July 23.
This was completely beyond any control of APVI, as we act on good faith that FedEx will fulfill their obligations as a third-party delivery service and do not employ or contract the drivers directly, as is made clear in our terms and conditions agreed upon when placing an order.
Although the delay had nothing to do with APVI as FedEx is not an APVI company, we understand your frustration and I will resend your full refund request to our billing department for review today.
If there’s anything else I can do for you, please do not hesitate to call 800-766-0452 and ask for me.
Kind Regards,
Sarah
BR
Brad
Outstanding service and a 72-hour…
Outstanding service and a 72-hour turn-around on a visa to Saudi Arabia. I will use APVI in the future.
JS
Jeffrey S.
Excellent response
Excellent response. Excellent customer service.
Response from American Passport & Visa InternationalMay 29, 2018
Thank you very much for the 5 star review! And we wish you a great trip!
