vincent P.
Ordered some items from 2/25/24
Ordered some items from 2/25/24. Received a FAKE tracking and waited until 3/9/24. Can't track, call or email no one reply. Disputed from my side A.S. asked me want them to resend. I said no then they just refunded me back. This is my first and last time with them. Did you know the delay? Why did not you contact me? I contacted with DHL there is no shipment out from your place. How about your phone? Your email? None of them were working.... I'm done here
Response from Approved ScienceMar 6, 2024
When a package is stuck in transit, it means that the tracking details won't update as they normally would until it moves to the next destination. We know delays are frustrating which is why we offered, via email, to reship your order. At this time we see you initiated the cancelation through Paypal. We wish you well. Thank you for updating your review with the additional questions. We have a record of our previous communication via email. Please contact customer service so we can continue our dialogue. :) This is the wrong platform to have a discussion.



