M M.
They've outgrown their company structure
They don't have a communication process internally. Management is not available for consultation or engagement. The support department is not consultative, will send you nasty emails regarding support you are PAYING FOR and then not see that you called into resolve it and continues to send you nasty emails. 5 years ago they were wonderful to work with, 2016 has not been a pleasant experience. I'm out.
Response from Applied Innovations - AppliedINov 15, 2016
M M, Sorry to hear you're upset as we strive diligently to help all customers and deliver solutions tailored specifically to each customer's unique needs. I will be the first to admit we're by no means perfect but we work hard and when we stumble we're first to admit and take action. I'd love to hear more about your issue and as Founder and CEO, I am always available to our customers and I go to great lengths to help them find the best solution for their business, even if that solutions points them in another direction. I can be emailed directly or reached via phone directly at 561.981.8196 x101. If for some reason I'm not there I make it a point to follow up promptly. Jess