LG Appliance repairReviews of appliancerepairdenver.us

Purchased a LG television back in September which was a display version, firstly didn’t put the right legs for the tele in the box so had to order the right ones from LG... legs took 4 weeks to arrive! With no screws?! Got back into contact with them and they told me they couldn’t provide me with a tracking number due to it being within their internal emails? - spoke to another employee which gave me a tracking number, which was invalid. However they never turned up. Back to LG to order a new set, 3 weeks ago and I am still waiting. Speak fo someone different every single time you call up and they all have something different to say, fob you off or you get “I understand” go and purchase a tele for near on £1000 which you can’t use for 2 months then tell me you’re not frustrated! Absolutely useless company. Will never by LG again. Gutted is an understatement. Staff need retraining and it would be better if you was assigned the same person by a reference number or something. Shocking!

Absolute garbage. LG charged us 300 bucks to fix a dryer that they never ended up fixing (its still broken 3 months later) and refuse to compensate us in anyway for essentially stealing our money.

I purchased an American style LG fridge freezer in January this year. I purchased it from Appliance City. All was going well until the ice maker stopped working. I reported this to Appliance city on Monday 3rd of August 2020, they got back to me quickly and after some confusion, where they had my appliance down as a washing machine, they sent a request to LG for an engineer to attend and repair the fault. On Wednesday 5th August the fridge freezer packed up completely and we had to empty it throwing away all the food, it was in the middle of a heatwave so nothing could be saved. I sent an e mail straight to Appliance City, I never heard from them again. So i contacted LG direct, explained the problem and I also said the unit should be replaced and his reply was 'there is nothing to say a new one wont pack up' that really inspires confidence. H said that I would hear from an engineer in 48 hours but probably much sooner. I heard nothing so called them again the following day and this time another person spoke to me and stated that an engineer was not yet booked as the previous person did not ask the correct questions, we went through certain items and eventually she booked an engineer on a 48 hour call out. He finaaly arrived on Wednesday 12th August. He said the unit could not be fixed and would need to be changed. I chased this up on a daily basis and ept being told that they was waiting for the engineers report before a 'Team Leader could contact me, I was finally contacted on Tuesday evening on 18th August and then again the following day. I was told that i would be offered options, i stated that I wanted the unit changed and not a refund. On Friday 21st August I received a text with a financial offer, I called them repeating that I don't want a refund I want the unit changed. They stated that there were none in stock and did not know when they would be available which is total nonsense. The unit gas gone up substantially in price and they don't want to replace it. I checked this morning and Curry's have one in stock so I will call them again and see if they will replace mine with the one that Curry's have in stock. I will follow this up when I have more news!

AVOID!! Firstly the one star rating is abit generous, I would prefer to give a zero stars for the beyond poor service I have received, if you are gulliable or easily pushed over then you will not stand a chance. Our 5year old LG washing machine which became faulty and the drum moved to an extent where contact with the glass drum occurred allowing sparks to disperse from the machine *DANGEROUS* The machine was out of warranty but called LG, Was told £139 charge for parts and labour however if in the event the machine could not be repaired the full amount would be refunded (lured in by this) an appointment was placed, first Engineer came out and by the magic of his fingers because he did not use a single tool we was told the device was normal and to continue to use (don’t forget it shoots out sparks which is a potential fire risk) we used the machine regular so we know the machine wasn’t acting its normal self having owned it from new, Unhappy with this answer we got back in touch with LG for a second opinion, they sent out 0800repair a service that does not adhere charges for call outs but just for the repairs. But not a trained LG engineer that we paid for , engineer attended which deemed the machine to be beyond repair (engineer even recommended a different manufacturer of appliance and advised us to stay clear of LG), We rang up LG to discuss the refund due to the device being a total loss however they were waiting for the report from 0800repair which after a week reported a complete bag of lies and that we declined the machine to be repaired however we were never given a quote to repair or the option to repair. According to LG we are to blame for this miscommunication (what happened to the customer always being right?), however they have admitted the engineers and subcontractors will be educated on the matter (what good is that to me) but we aren’t allowed a full refund. From the first phone call to last contact with LG it has been a month without a washing machine! Simple Save yourself the hassle, don’t buy LG! Lost a long serving customer due to your incompetent and uneducated staff

DO NOT BUY FROM THIS COMPANY!!!!! I bought a brand new LG kitchen suite from Home Depot. Within less than 3 days our refrigerator went out and we lost every bit of our food in the fridge and freezer. Called Home Depot who transferred us to LG. They said there was nothing they could do. It was a BRAND NEW refrigerator!!! They sent me to the parts department to have someone come repair it. An entire week later the person came, and said it was the compressor, and that this happens all the time with LG refrigerators. They said that I should get a replacement or my money back. They also said they wouldn’t be able to get the part for at least another week!! I called LG was on the phone for well over 2 hours with a representative that was trying to get through to the parts department and couldn’t because they kept hanging up on her. She then gave me the number to call.. which I did and spoke with the manager named Christopher, he said there was nothing he could do and that I would just have to wait???? Then he said he was transferring me to someone that could help, but just hung up on me. Now they are saying they don’t even have an appointment in the system set up for the repair???? My family has already gone 10 days without a refrigerator. This is the most unprofessional company I’ve ever dealt with. Please save yourself some time and don’t buy their products!!!!

Why is it bad? Because they kept me waiting for a couple of hours to repair my washing machine. They came, with not a friendly face came and repair like he wasn't meant to be in that position as a technician. They asked me for toolbox? Was he supposed to bring his own? Like what? You're come without preparation. Sucks

I bought an extended warranty and when the LG repair appliance person came, he was rude, kicked my laundry room door, AND did not repair anything. And on top of that, the technician was upset with me because I DID NOT ORDER THE MISSING PARTS, haww?!!! Isn't that his job? LG had me waiting 3 times on scheduled appointments. No one came, no one called, they wasted my time 4 hours each time, waiting for someone who never came. It took a couple of hours each time setting up the repair appointment. Finally, I had to pay for my own repair, and what I paid for the extended warranty was not refunded. !!!! I will never in my life buy an LG product.