Appliance GuysReviews of applianceguys.com

They were very helpful and had just the part I needed. Shipping took a bit long, but it showed up well shipped. The equipment worked perfectly in our attic. Thanks Appliance Guys!

BUYER BEWARE, CUSTOMER SERVICE IS APPALLING I spent nearly $760 on an electric fireplace and what can I say this thing is basically LED lights with minimal heating to the point that my oven does a better job at warming the house. Even if you stand next to this thing you can't feel much, however they refuse to refund, even though I received this 2 weeks back or so. They suggested they can refund, minus 20% for a restocking fee, and wanted me to be thankful about their so called customer service so I have gone ahead and reported them to Fair Trading.

I had a very disappointing experience with Appliance Guys in Edmonds. I was told that a specific unit was in stock and available, which was critical for a new tenant move-in. After waiting several days with no update, I called back—only to find out the item was actually on backorder with no ETA. This misinformation caused serious delays, frustration for my tenant, and forced us to cancel the order and buy elsewhere. The company offered only a full refund—no apology, no concession, no accountability for the inconvenience caused. Communication was poor, and I would not recommend this business to anyone relying on timely, accurate service.

Appliance Guys had the exact item I needed (which was very difficult to locate elsewhere!) and they really went above and beyond to make sure I got my appliance and to ensure that it was received in good condition. Definitely recommend!

Though the item ordered was a bit damaged in transit and returned, the company refunded the money promptly. Most importantly, the company contact I dealt with (Mr. Raj?) was outstanding, perfect, caring, and perfect in attending to my needs to take immediate action and kept abreast of the situation through emails and phone calls. He is a tremendous asset to Appliance Guys.

These guys are bait-and-switch artists who quote one price online and then claim it was "in error" and try to upcharge you hundreds of dollars. Such a transparently scummy way to do business. I don't trust them as far as I can throw them.

Best experience ever with a technician! Best customer service! Chuck came out to service my Kitchen Aid range within 24 hours. He diagnosed the problem within 20 minutes and was able to get my oven and range working all but one burner. Ordered part and returned to replace a week later. Fully repaired by 8 am! Worth their weight in gold! Highly recommend!

Raj was a tremendous help. Very communicative and kept me in the loop from the minute I placed the order.