Kerry M.
Really bad customer support
I've had apple tv for years and have used it with a Roku device. I don't have an iphone or mac. Today, it locked me out of my account and told me to reset my password. I tried to reset it, but the process malfunctioned more than once. I called technical support and they told me the best they could do since I don't own an iphone is to cancel my account. Supposedly, I'm going to get a refund within 24 to 48 hours at which point I'm supposed to call them back to setup my account again. This is bonkers. No real customer support. I love the programming, but they need a better system other than randomly freezing people out of their accounts and then making them sign up again. Neither of the two customer support people I talked to had any other options. I've never had a service where I really wanted it to continue, but they did something like this and encouraged me to cancel.



