John James (.
So I signed up to AppleTV's 30-day FREE…
So I signed up to AppleTV's 30-day FREE TRIAL here in the UK. The promotion stated that I would not be charged if I cancelled 24 hours before the renewal date. In this case, I signed up in the evening of 30th September, so my renewal date was 30th October. I began watching a film and the next day, I received an email from AppleTV charging me £6.99 (the actual cost of the monthly subscription). Naturally, I was not happy, so I emailed them and asked them to refund the charge. They duly did refund the charge - but then cancelled my 30-day free trial! Now I was really not happy! I contacted them directly using their TEXT option and explained the situation. They told me that a refund request automatically cancelled any trial! So I asked them to reinstate the trial, or at least the rest of the trial days. They stated that it was not possible. I told them that this could be construed as misrepresentation here in the UK and that I might be pursuaded to take this to Trading Standards. Then I told them that I was actually thinking of continuing my subscription - but that now they have lost a customer! So be warned! Free Trial is actually NOT a free trial. You will be billed for a subscription charge!