CARMEN B.
Everything was the opposite of what it's supposed to be
If you see a piece you'd like to buy, do not buy it, if you are depending on a certain delivery time. The system confirmed our choice and size, and I paid right away, plus paid extra for 2-day- delivery. But I did not hear back from the company at all for days, after I paid, them saying later that my phone and computer must have been off, broken or whatever. ?? Only so much can be off... It turned out, the piece was not even in stock in the ordered size. In the end, I had to take the ring in the bigger size, and paid even more money, for over-night-delivery... and had to size it down at my costs too. It was a very bad experience and I took the ring because I needed it for a certain time and occasion.
Response from ApplesofgoldJan 17, 2024
All of our jewelry shows the shipping time on the product detail page as well as the basket and check out pages. This item was a 5-7 business days item because customer requested a specific size and the ring is made to order in that exact size. Sometimes customers don't read this or miss it on the website. The 2-day shipping this customer paid for was FedEx 2nd Day which is the shipping speed used once the ring is ready to ship. All of this is clearly listed on our website in numerous areas during the checkout process. We often offer a refund of shipping fees as a courtesy to our customers in such cases if they did not read the description and shipping times. We do our best to meet customer expectations and have an A+ rating with the BBB and very high customer ratings overall. Thank you!