Samantha G.
SCAM
I did the free trial twice. The second time the answers I recieved were not all correct, I sent an email to cancel and heard nothing. Then I get charged $99 dollars, so I reached out and was denied a refund but they happily cancelled my subscription. When I asked how long my account would be active I was told just over 30 days!! 99$ a month that is insane! EDIT: what a condescending reply, not surprised because that's how each representative I spoke with was as well, as I've stated I reached out to cancel during my trial, so because no one bothered to reply in time that's my fault? In order to cancel you have to send a request to the support team so you are at their mercy. Perhaps add a cancel subscription button where you can do it yourself? Then people wouldn't feel unfairly charged.
Response from ExpertChatFeb 29, 2024
Hi! You have been informed about the cost of the service at each stage. You could cancel your subscription at any point in the trial period. If you have any questions, please contact our support team Best regards, Support Team


