Apostilles.usReviews of apostilles.us

I had an extremely disappointing experience with Apostille.us. Before ordering, I asked their team to review my document and confirm which service I needed for a bank in the Czech Republic. I relied on their guidance and paid for the service they recommended. My signature was witnessed by a New York remote online notary. Instead of obtaining an apostille that authenticated that notary, Apostille.us had the document certified again by a different notary in Illinois. The Illinois apostille therefore authenticated the second notary—not the New York notary who actually witnessed my signature. The Czech bank’s legal department rejected the documents for precisely this reason. An independent apostille professional also reviewed them and confirmed that the process used was unnecessarily complicated and did not properly authenticate the original notary. Apostille.us later acknowledged that “original document processing” was the correct pathway and offered me a 25% discount to pay for the process again. When I requested a full refund for the unusable service, they refused, claiming that the order had been completed according to the service purchased. That response ignores the central issue: I selected the service based on their professional guidance after asking them to review my situation. The finished product did not meet the clearly stated purpose, was rejected by the receiving bank, and caused me additional expense and significant delays. I would not recommend this company. If you use them, independently verify the exact apostille pathway before paying and do not assume their recommendation will satisfy the receiving authority.

More than 10 weeks and we still cannot get a complete status of our documents We placed our order with Apostilles.us on July 9, and by July 13 they had everything required from us to obtain new certified copies of our Ohio and Arizona birth certificates and then have those documents apostilled. On September 11, we were told that BOTH birth certificate retrievals had been completed by the respective state agencies and that the certified copies were in transit to the Apostilles.us processing office. After repeatedly requesting a specific document-by-document update, we were told that Apostilles.us was actively checking with its processing team and would provide us with the current location and stage of EACH document. We subsequently received confirmation that the Ohio certificate had been received by their processing office and submitted to the Ohio Secretary of State for apostille. However, they did not provide the date it was received or the date it was submitted, despite our specifically requesting those dates. More concerning, the update said nothing at all about the Arizona birth certificate. We followed up again asking for the missing information, including the current location and status of the Arizona certificate, and specifically asked for an answer before the weekend. We still have not received that information. We currently live in France and need these apostilled documents for French administrative purposes. After more than 10 weeks, we do not think it is unreasonable to expect Apostilles.us to be able to tell us exactly where both documents are and what stage of processing they have reached. At this point, we are asking someone at Apostilles.us with the authority to resolve this to please determine the location and status of the Arizona certificate, provide the processing dates we have requested, expedite whatever processing remains, and get both completed apostilled documents shipped to us in France as quickly as possible. We are happy to provide our order/case number privately. We hope someone will contact us promptly so this can finally be resolved, and we would be happy to update this review when it is.