Betty
Language Barrier_?Move Subcontracted?
Having to read a language translator on mover's phone to communicate with movers and movers speaking non-English to each other was not expected or welcomed. The move "felt subcontracted", i.e., mover asked for screenshot of my phone's payment notification, movers were in an unmarked white truck, movers had no printed or electronic paperwork with movers. I have yet to receive the itemized paid receipt that was promised to be sent later in the day by phone contact. My sofa's legs were scratched, dismissed when brougjt to mover's attention. Movers did not move TV in original box, wrapped in blanket. Movers started to carry out sofa and loveseat cushions with no protection (no wrap ot blankets), but I was able to stop movers and I placed cushions in oversized heavy duty trash bags. My bar stools and display table were not wrapped. On a positive note, the movers were on time and one mover insisted on unstacking the boxes at new apartment citing heaviness, although I had told to leave boxes stacked (good decision on mover's part). When I told movers not to block garages at new apartment, parked them anyway citing (via phone translator) that this would save me money (faster move time).




