customer
Bad communication and delivery-Update
After about 5 days of no shipping info or any other communication, I reached out for an update. Finally got a shipping update. The item is coming from China. I had over 2 weeks from Christmas. It is now past Christmas and I still don't have it. Not impressed with the lack of updates/communication and very irritated at the length of time to get the product. Update. I received the order after Christmas. I stand by my review. If you know it's peak season, either hire more staff or make it very clear on your website that there will be a long delay so that the customer is aware.
Response from AorolleDec 31, 2024
Hello there, We deeply regret that you are not completely satisfied with our service. Due to the peak season, logistics updates may be delayed. We appreciate your patience and understanding. Generally, you will receive a tracking number in your registered email address once the item is shipped. If you have any question about the shipment, please feel free to contact us at [email protected]. Could you please contact us with a screenshot of the truspilot, and we will give priority to your order. Please rest assured that we are eager to help you to the end.