Taylor H.
Thank you Lei!
I recently had to call customer support because I forgot my password for my email account. My dad made AOL accounts for our family many years ago. My account was tied to a lot of my current day apps. I got a new phone and needed to log in to authenticate signing in to some of those apps. I spoke with Lei, in the Phillipines, and she was absolutely the sweetest and so patient and helpful. She also had a sense of humor and it was nice meeting her over the phone! I hope somehow this gets to her supervisor or something. I wish I had her last name. She helped me get into my account by scanning my ID and I was able to access the apps I needed and didn't lose my pictures and memories. I spoke with her Saturday July 19th. Thank you Lei!