James T.
Replaced my appliance with a lower quality version
I took out AO Care cover for a relatively high-end dishwasher. After about two years it developed a fault, and AO Care quickly arranged an engineer who concluded it needed replacing. So far, so good. The disappointment was the replacement options. While technically similar in terms of place settings and programmes, the available machines were considerably cheaper and, in my view, noticeably lower quality than the dishwasher I originally insured. It’s worth knowing that an “equivalent” replacement on paper doesn’t necessarily mean equivalent quality or value. The service itself was straightforward, but based on this experience I don’t think the cover represents great value.