Antonline.comReviews of antonline.com

Didn’t receive my order. Investigation has been pending for several weeks

Company advertised two-day shipping for a CPU (i7-12700KF, if that has any relevance). I placed my order on 12/21 and, as of late 12/29, I have not received the package. The last I heard regarding the package was that it had arrived at a warehouse in Georgia on 12/23. I have reached out to antonline four separate times now. When I asked for a full refund of the missing product, they responded, "I'm so sorry, that order shows pulled and packed, then dropped in sealed shipping containers for pickup and transfer to a regional shipping hub on the next business day. Most orders are pulled and packed real time as orders come in by automated sorting equipment - 24 hours a day / 7 days a week. Again we are sorry the order was already too far in process." If Amazon lost my package with no delivery date in sight, they wouldn't respond with "sucks to suck, my man." I took a risk trying to order from a less-known retailer, and I am paying for it. I did speak earlier today with a very understanding, helpful call center representative (can't remember his name or I would shout him out) who seemed like he was genuinely going to try to help me to the best of his ability, so that interaction constitutes the one bright spot in all of this. After antonline refused to refund my money, I tried to re-petition them to, at the very least, refund me the extra money I paid for expedited shipping. I have yet to hear back from them or see any refunded money. The whole thing reeks of unethical business practices, and I cannot more strongly recommend against using them as a retailer.

Absolutely horrible customer service. Ordered through Walmart. Walmart has to be the one to take care of my missing product. They were non responsive when I provided what they asked for when they either short shipped me an Xbox elite controller or someone stole it when they were shipping as the package was opened and taped back up when delivered. If there is an issues for something you pod for don’t plan on them fixing it.

Worst customer service I've dealt with in a long time. I bought a ps5 bundle. The game voucher code that came with it had already been used. They told me to contact Sony. I was denied by Sony and was told to ask the seller for a replacement or refund. I called antonline and they said they would replace it and I would hear back by email by the end of the day. Nothing. Called back the next day and they said it could take 48 hours. Still nothing. Called the 4th day and the gentleman said he was going to escalate the problem himself and I would hear back by the end of the day. Still nothing. Now when I call its as if my number has been flagged. It does not allow me to speak to anyone and only plays a recording of the hours they are open and hangs up even when I'm calling within those hours. I got the runaround and ultimately got took by these people. They did nothing to fix the situation. Beware

I ordered an expensive projector on Black Friday. Great price. They never shipped and instead made up a story that the transaction was suspect. I am a very affluent consumer who paid with Amex Platinum. They are a scam --suck you in with prices and then don't deliver. Shameful and dishonest.

No cancel purchase options.

AVOID AT ALL COSTS. SCAMMER! Charged 20% restocking fee for a sealed and unopened item.

I bought a PC processor but never received it. They provided me a FedEx tracking number within the hour after purchase, however, they never actually shipped anything to me. The tracking shows that FedEx is still waiting for the item, this was 2 weeks ago. Support is essentially non-existent. I had to send 4 emails and open a ticket on their website to hear back from anyone. Support said they will "investigate" the issue but never emailed me back and never responded to my follow-ups. I'm currently filing a chargeback with my credit card company to receive my money back.