Antonline.comReviews of antonline.com

Support won’t respond. Was made aware of delivery date way after purchase. Couldn’t refund then. Support won’t provide me with a label. Terrible experience, do not recommend.

I ordered and received a gaming laptop that was crashing from the moment we pulled it out of the box. I've worked in IT for over 20 years and I'm currently in an IT management role. I spent 10 days troubleshooting it to confirm every possibility that the GPU was faulty. Sent the machine back and they refunded all but $270. I wrote them twice and have not received any type of response after 12 days. I posted a review on Amazon about AntOnline and they responded to the review within 2 hours with "Returned products that can be resold complete or partially are refunded with the cost of shipping and handling." They literally are saying they are going to resell the product with a bad GPU. Seriously this company gives zero confidence you can get a functional product without it costing you. I hope you are not the one that is rebuying the lemon we returned.

Very poor customer service and communication. I purchased an item that was tax exempt as it was a giveaway for the community. When I sent in the tax exemption documentation, they said they did not receive it...I sent it again. Again was told they did not receive it, I sent it 5 more times each time them saying they did not receive and that they would no longer respond to my emails if I did not send it. I explained that I did and asked if there was alternate ways to send it. They did not offer any help and have not responded back to me. I called customer service and they told me they could not help me and said "they apparently made their decision not to give the tax exemption". I asked if there was anyone who could help, and he said they only communicate via email and then hung up on me. I feel very disrespected, and deceived. The date of this experience is the last phone call I attempted. I sent out an additional email after that with no response. This happened over the course of about a month.

I was given a discount on Microsoft for a Chromebook gaming laptop that I purchased and found out after I got it home that Microsoft is not compatible with chromeOS. They refused to give a refund and if I could give a 0 I would. The worse part is it was for my son’s birthday. Unethical and will never do business here again.

Terrible customer service. I called customer service 3 times. They say there is nothing they can do over the phone and I must email support. I emailed support 3 times in the span of a week, but there is no response. The phone reps are basically robots and they do not answer emails.

Horrible company. I understand charging a 15% fee for returned items, but charging that fee on a defective item that they shipped out is ridiculous. $36 down the drain on bad quality assurance. Stay away from this company, specially on higher priced items.

I have sent back a return in late jan without any refund to this day. I sent back the item with RMA number just like they asked. emailed support multiple times and they responded at first saying refunds take up to 4 weeks. it has been more than 2 months and they no longer respond to my emails. I have called them on the phone twice and the first time they explaied they would email back later. I called a week later and got the same guy on the phone. He asked for my order number and put me on hold for 10 minutes before hanging up on me. Now no one will answer their phone. I am forced to chargeback this purchase now as I simply cannot get anyone to respond to me after many email attempts and phone call attempts. Worst company ever. Last year they were great to me.

Don't buy from this terrible company. They might be legitimate but are horrible if something goes wrong. Bought a PS5 bundle a while back from them, somebody had likely stolen / pulled the PS5 from the bundle box before arriving at my home and UPS delivered the box on my porch with me signing only with the bundle contents in it. They were very rude, had no sense of urgency, refused to help me /in any shape or form still did not want to even just provide me the serial number of the unit upon request that was supposed to ship to me to add to the police report. In the end, it was too much of hassle to deal with and I ended up taking a loss for it. Thinking back, I should have just chargedback through my bank to get it sorted out, but was more or so not in the right mindset at the time at the shock of this happenining in the first place.