Antonline.comReviews of antonline.com

package was misdelivered / stolen company refuses to sign waiver or file shipping claim so fedex can reimburse.

Have requested an invoice thrice. No response, no acknowledgement.

No adjustment of delivery options After contacting fedex support and antonline support, there was no way to adjust anything about the delivery, and fedex repeatedly marked the delivery attempt as failed without visiting our building let alone contacting us. The only way to resolve that might have been to change the address or delivery instructions, but antonline specifically prohibited that. Their support was unhelpful for attempting to accomplish delivery only saying that items which are returned are going to be handled with their return policy.

Shipping Department supervisor Sharon Brown is absolutely terrible. She only sends automated responses and doesn't actually read what you send. I'd avoid this company at all cost

Horrible shipping charges for ups ground. Charged $55 for 8 lb shipping.

Bought a Starfield limited edition Xbox controller and they packaged it poorly. Controller box was smash on corners. When asked if they could replace they wouldn’t offer that option but refund only. My issue is the fact I wanted the controller for collection purposes and now that’s ruined due to the box condition. PLEASE ANTONLINE PACKAGE ITEMS BETTER!

I would have reviewed the product, If I ever received it I purchased on 08/20/23, FEDEX supposedly delivered on 08/23/23, in reality it was never delievered and the seller won't move a finger to start a claim with FEDEX,let me open it by waiving their responsiblity or simply providing a detalied proof of delivery so I can provide more information to the recipient company. They won't reply to my messages and will hang up on me as soon as they know the order number that I'm about to talk about. They even went and denied the possiblity of having an A to Z claim as a result of their lack of action and blatant obstruction of the procedures. So here I am, no laptop, $1311 poorer and with the bills piling up, just because some CSR at this company won't do their job and actually provide any support. Future buyers beware, if something happens to your package it will be you against the world.

BUYER-BEWARE!!! SCAM ARTISTS. DO NOT BELIEVE THE HYPE! This company sells USED and BROKEN xbox's they clean and re-package and attempt to pass as "Brand New". They have an eBay store set up for this very purpose as they do not sell lone consoles on their website. Their eBay store is where they offload all their returns and broken consoles on to unsuspecting buyers whilst hiding behind a "Microsoft Certified" badge. The fact that they're Series X console is $20 cheaper than Microsoft should be you key indicator here. After receiving my console I immediately started to notice the telltale signs. 1. Smudges on the console. 2. Controller was already paired. (Controllers ALWAYS need to be paired with a brand new console.) 3. Console Malfunctions (Malfunctions like random shutdowns. Likely the reason for the original buyer's return) 4. Refusal of communication by ANTOnline when I reached out to them about the issues. 5. Microsoft Confirms console is used. (Elaboration as follows..) I called Microsoft to purchase the extended warranty which you ARE allowed to do even when purchasing consoles from a 3rd party barring it is within 45 days of purchase. To my HORROR Microsoft tells me my console can not be warrantied because it was 3 months old. What!? I just bought it a few days ago. They inform me that this console was powered on and registered months before I ever had it. They were still willing to warranty the console as long as I sent them my receipt proving date of purchase so I was not mad at them. But now we have a bigger problem. CONSOLE IS USED (and malfunctioning for that matter.) Now lemme tell you, when you are the little guy like me and you work your butt off for months trying to afford a console that costs over $500 this is Nightmare Fuel!) Microsoft informed me that a New xbox should never be opened or powered on even by their 3rd party sellers. They actually wrote me a letter stating that the xbox had been opened and at the very least powered on and recommended I reach out to the seller (ANTOnline) which is exactly what I did. ANTOnline REFUSED to respond to ANY of my messages over multiple days so I was forced to put in for a return. But it's not over. Not even close. After receiving the console back ANTOnline is refusing to provide me with a refund in full. They are only approving me $430 which is almost $100 LESS THAN WHAT I PAID!!! I swear on my life they HAVE NOT PROVIDED ANY REASON as to why they are STEALING $100 FROM ME. Nor have the made any attempt to communicate with me in any fashion. You guys PLEASE, pay extra $20 and buy the console from Microsoft directly and SLEEP WELL AT NIGHT. Don't make the same mistake I did. These consoles are CHEAP for A REASON! Over the next few weeks I will be working with Microsoft and eBay to resolve this issue. I have put in complaints to Microsoft and requests to have this company's "Authorized Seller" status removed. I am awaiting response from the eBay team on the remainder of my refund fulfillment which I actually am confident I will receive. As I said I have a letter from Microsoft so my case here is pretty rock solid and ANTOnline knows this. However they choose to try and punish me by dragging this out for as long as possible which is completely pathetic for a company of their size and stature. Al they had to do was communicate. Now they have the console AND MY MONEY. Next they will ruse the next mark into purchasing this console for the 3rd or maybe even 4th or 5th time. DON'T BE THAT MARK. AVOID ANTOnline LIKE THE PLAGUE!!!!