Bhanu J.
Absolutely Unacceptable - Still Waiting for My Digital Code and Customer Service is a Joke
I am beyond frustrated with my recent experience purchasing a Nintendo Switch 2 bundle from Antonline. The bundle was supposed to include a digital download code for The Legend of Zelda: Tears of the Kingdom, a key reason I opted for this particular package. It has now been five full days since my purchase, and the digital code is nowhere to be found. Thinking this would be a simple fix, I reached out to Antonline's customer service. To say they were unhelpful would be a gross understatement. It's as if their primary goal is to deflect and delay. After navigating their system to finally get in touch with someone, I was bluntly told, "Nope, can't help you." The only "solution" offered was to wait an additional 2-3 days for any kind of response from a different department. Are you kidding me? It's a digital code. This should be an automated process, or at the very least, something a customer service representative can look up and provide. Instead, I'm stuck in limbo with no game and no real assistance. This level of service is absolutely ridiculous. I made the mistake of ordering from Antonline once, and I can assure you, it will be the last time. If you're considering buying anything from them, especially a bundle with digital components, I'd strongly advise you to look elsewhere. You'll save yourself a massive headache.