Antique Jewelry MallReviews of antiquejewelrymall.com

I was purchasing a custom piece. They won't tell you how they are shipping your jewelry. They refused to listen to me because my physical address that Fedex would use is NOT the same address that I would need to use if they decided to ship via USPS, and they will only ship for "free" via whichever way is cheaper. I tried to explain this to LAUREN but she wouldn't listen she would not STOP talking and listen. At that point, I got the feeling that they were not a legitimate jewelry company especially if they couldn't tell me how they ship, nor would they help me get my shipping option changed nor would they allow me to pay for shipping via Fedex so I know I would get. In the end all she would say is she would cancel the order. Horrible customer experience. I am very disappointed and leary.

This company is a scam. I ordered a necklace that claimed to be Yellow Gold Vermeil Over Sterling Silver. It absolutely was not. It tarnished in less than a month and was easily bendable. I was at the end of the return window upon noticing the damage. When I reached out to the company to return the item I was given a ridiculous protocol including that it be shipped back in a NEW not reused box. The reason for that request is completely unclear and seemed like an unnecessary extra step as the package was required to be insured and return receipt. The company has limited reviews on its website and I hope that future shoppers proceed with caution.