Answer AideReviews of answeraide.com

Response from Answer AideAug 11, 2022

Hi Eric, I'm glad I was able to reach you on the phone, and I apologize that the messages were going to your co-worker. I sent you an email to let you know that I did test your entire script to confirm everyone is receiving the correct messages. We also went ahead and added in the company name and email fields per your request. If you have any further questions or concerns please call us at 866.427.3500 or send us an email to [email protected].

Response from Answer AideJul 15, 2022

We are genuinely sorry that we let Betros Plumbing down over the holiday weekend and want to thank you for bringing this to our attention. Unfortunately, there was a miscommunication with the last-minute changes you made to the on-call script, and we called the wrong tech during the weekend. Betros Plumbing still received their regular leads during the weekend, and we did attempt to dispatch the emergency calls to the person we had listed as on-call, but they did not answer the phone. We are truly sorry that we won't be able to continue to service your account and wish you and Betros Plumbing the best in the future.