Angel MedFlightReviews of angelmedflight.com

Our experience started off well as they were communicative and kept us updated while there were days of weather delays. However, once the plane took off, taking my mother across the country, the communication completely stopped. The plane blew a tire - no one told us. My parents were stuck in an airport not knowing where they were going - again, no one from Angel Med told us. When, over a day later, they did arrive at their final destination, no one from Angel Med called the hospice company to arrange the intake. According to hospice, they called repeatedly and no one got back to them. I called later to inform them of this experience so no family has to go through it again and inquire about a partial refund and they have largely ignored me for 4 months.

I made the reservation two and a half months before our moving date. My son is very ill with severe MECFS. There was no other way to get him from our home in California to our new one in Massachusetts. One day before the scheduled flight they called us to say there was NO plane for us, sorry. Three hours later and after much arguing, they said, oh, another company’s plane could take us but couldn’t take our service dog. In the midst of moving day, packers in and out, and giving the house a final clean, I had to scramble madly and include the help of several friends to find the only cargo line and flight that could take our dog within four hours of our new home, buy a different kind of crate than angelmed flight had required, at a cost of three thousand dollars and much anguish. The flight coordinator was very defensive throughout, seemed to think leaving us without a flight at the last minute was no problem, and even threatened that I might not be able to accompany my son on the flight ( who can’t survive without my care!). All in the name of “patient safety”! The flight itself and crew ( not angelmedflight) were terrific, although instead of the promised “ our town airport to destination’s town airport”, we had a two hour ride in an ambulance to a larger city. Extremely stressful experience and would not recommend them EVER. Now, two weeks later, I want to add that, on the last day before our flight, after having paid them with a check ( and right before they informed me they had no flight for us !) They insisted that I take a trip to the bank to wire them the money since they said the check had not yet arrived. I did so, and then a week after the flight, discovered by checking my bank statement, that they had DOUBLE BILLED me, cashing my check after I’d wired them the money directly. 🤬