AngelLiftReviews of angellift.com

I bought some of the dermastrips several weeks ago, and when I received the package, the mailing strip was barely together and it appeared as though someone might have opened the package while in transit (or it came apart because it wasn't sturdy enough for shipping). I was concerned that the dermastrips had potentially been tampered with, even though I think they were probably okay (the inner box looked fine), but I didn't find this acceptable and especially for such an expensive product. I contacted customer service and they wrote back, and asked if I could send pictures (which I did) and that the company wanted to try to find a solution for me. Guess what? They never responded to two other emails that were sent--shady and unprofessional. I still have the emails, Angellift and will NOT be returning to purchase any more products after this experience. Buyer beware!

Be aware of their warranty it starts from the date of delivery so if it takes 2 or 3 weeks then you do NOT have 30 days you have 1 or 2 weeks to try it yet they say it takes 30 days to see results so they do NOT stand by their product. Doesn't do anything. I contacted them and they said it is out of their warranty so basically too bad.

WARNING!!!!!!! DO NOT BUY FROM THIS COMPANY!!!!!!! Their supposed "30 day money back guarantee" is a SCAM!!!!!! THEY DO NOT REFUND YOU IN FULL!!!!! I returned the AngelLift unopened & unused! They did not refund my initial shipping cost. PLUS! they made me pay the shipping to return, where honorable companies have given me prepaid return shipping labels in order to return an item if I was not satisfied for any reason because they stand behind their product & their customer's satisfaction. PLUS!! They charged me a $10 medical waste disposal fee for this very small item!!!! So, in summary, I lost $28+ total for something that I returned & don't have!!! So think twice before you buy from this company & don't be fooled like I was by their so-called money back guarantee claim!!!!!

UPDATE 2: It is now 3/31, still no refund. Most of my customer service emails are ignored except for one where a rep emailed me as apologizing on 3/23–stating she will look into it and get back to me right away with more information. Silence after that, I followed up again, twice. Silence. This company is a scam. I’m going to BBB to try and get my money back through that route. UPDATE: the customer service rep I spoke with earlier was kind and accommodating, however after seeing no progress I still decided to return the item. They sent me an email on how to do that in 2/26. I emailed them my tracking receipt and they have not replied. I have followed up kindly a couple of times without any reply. Mind you they were always quick to reply when I emailed them about not being sure if the product was working for me. So now that I am just trying to follow up on my refund after I can see the product was delivered—they have gone silent. This is not ok. Previous review: The service rep is kind and very attentive. She addressed my concerns and found a solution. I always appreciate a business that does not push their products on to you at all cost, but instead works with customers to find the best answers to their concerns. Given that I read bad reviews before, I think AngelLift has taken the feedback seriously and has made changes, Ive had a great experience so far.

Absolutely terrible! I used Angel Lift for 9 months exactly as directed. You only see a light difference once you take it out but it soon goes back to normal. Not one iota of difference. For me a complete waste of money and would not recommend to anyone. Oh and forget their refund policies absolutely terrible customer service!

I paid almost $300 CAD for Professional Dermastrips from AngelLift. This price included a $41 USD shipping fee to Canada. Exorbitant, especially given the relatively small size and weight of what I purchased, but okay. AngelLift promises the checkout total includes all taxes/duties/shipping with “no surprises.” This is misleading marketing and wasn't at all true to my experience. Canada Post refused delivery of the item until I paid an EXTRA $39 CAD to release my parcel. This unexpected fee was the first issue. The second issue was the company's complete and utter silence. I emailed them three times requesting an explanation, and after a week of no response, I emailed again requesting a full refund for a product I had paid for in full yet never received. There has been no reply. No resolution. This company neglected to communicate that I would need to pay an additional $40 CAD fee to receive the item (after already paying $300 CAD!!) and then when I tried to find out what was going on, they completely ghosted me. Delays happen. Mistakes happen. But taking someone’s money quickly and then vanishing when the delivery doesn’t match your own policy is absolutely unacceptable. After I had this experience, I went online and found so many other stories like this, on the BBB, Trustpilot, and Reddit. I am not the first person this company has done this to, and I most certainly won't be the last. If you're an international customer, stay away.

Wish I’d read these reviews first. STAY AWAY!!! Ordered over six weeks ago and my order hasn’t been processed let alone shipped. Contacted customer service and they said that my shipping address doesn’t exist? Told them to just refund my order and now I’ve been ghosted. Of course I bought the most expensive model and am now out of pocket for it. Shame on me for believing their product claims and shame on them for incredibly shady business practices. Will be reporting them as fraud wherever I can.

Worst customer service I’ve ever encountered - if you can even call them customer service, as they never respond. They failed to communicate that there was a backorder on the product, so I cancelled the order but they never responded. Whenever they do respond, it’s automated and not at all helpful. I’ve sent close to 30 emails the past months and I’m still nowhere closer to getting refunded for a product I never received. Stay away!