Angel Heart BoutiqueReviews of angelheartboutique.com

Bought two tops. Looked gorgeous on paper. Fabric pilled upon first wearing. Now they look cheap. The website does not have reviews. That should have been my first clue. Then I learned they do not accept returns for refunds. Only store credit. Avoid.

The jacket does not fit me correctly and the fabric is much wilder than it appeared in the photo. I requested a refund and they will only return 20% of my purchase price although their website has a banner at the top saying "14-day postage paid returns." Now they claim that is only for damaged merchandised which is NOT stated on the website. VERY disappointed. I definitely would never order from them again. They said I could pay to return the item which I was going to do, but the address is too long to even type up in my mailing app.

I ordered a cute, long, sleeveless dress/shirt. I got a rag with threads hanging off it. Length that didn't even make it past my belly button. More like a halftop. Picture didn't match purchase.

How can this company have gained special awards in OK? Schayene Silva and Felipe Resende portray a wholesome family image with their pictures they post. If they would only spend time on customer service for their business. There would far less disappointed customers rating them on this site. I made a purchase and failed to add my promo code for 25% off. My order was over $276.00, $69 discount. Once I realized the promo was not added I called left a message on their voicemail, 10 minutes after completing the purchase. Their message instructs you to reach them through their support email address. They claim to respond within 24 hours in their marketing emails and voicemail message. I get marketing emails daily and often times more than one a day. I sent an email with the error made. I also stated if they would not add the promo for me to cancel the order. I have sent 3 emails and 3 voice messages on 12/22-12/24, 12/28 & 12/29. I currently have spent over $500 this year. I can assure you I am now a former customer. I doubt they will respond for a return which will not be a refund of money but a store credit based on other reviews on this platform. I just got the order delivered. They are working to ship out but not to attend to customers.

This was my first purchase. Looked super cute online. Fit like a sack when I got it. Wanted to return it, and started reading all the ifs, buts, and whys. I knew I had to get credit and they were upfront about this. But then there are all these return rules about the percentage of discounts and the credit you are entitled too and under most circumstances, you can't even get credit. Your final credit is whittled down to nothing. And if it's a sale and markdown, you're going to pay along the line for return shipping and purchase shipping and nearly any discount. Here is my advice: Be very sure you want something before you try it on and getting it "on sale" is a big mistake. You are better off paying full price as a credited return is next to impossible. Luckily, I can sew and I will be redesigning my sack so I can get something out of the $64 dollars I put into this top.

This company has been completely unresponsive through every form of communication — phone, email, and their website. I have an outstanding gift card that I have been trying to use, but I continue to receive an error message every time I attempt to redeem it. Despite multiple attempts to contact customer service, I have received absolutely no response. It is unacceptable for a business to ignore its customers and fail to address legitimate issues. The lack of communication and accountability is deeply concerning. If I do not receive a resolution soon, I plan to file formal complaints with the Better Business Bureau and the Consumer Protection Agency. I strongly advise others to think twice before doing business with this company — it has proven to be untrustworthy and unresponsive.

They said the shirt ran big so I ordered down. When it was too small I had to pay shipping back. They charged me for city tax twice when we don’t live in the city. When I tried to purchase the same shirt again in a different size they wouldn’t give a first time customer the same price. Such a ripoff. She said I wasn’t the right fit for her company and cancelled the order. So rude. Customer service is terrible. We’ll see if I actually get a refund.

I ordered a jacket in XL and that should be way large enough. No, it is too tight to wear. I cannot find a place so that I can exchange it for a larger size. It is no good to me as it is and it was not cheap. You need better customer service. Jeri Senger