Andrew Christian Reviews | Read Customer Reviews of andrewchristian.com

Andrew Christian Reviews | Read Customer Reviews of andrewchristian.com

Andrew Christian reviews

Showing 100 reviews with 1 star · Clear filters

Ibán L.
Nov 26, 2021
Ladrones
A pesar de las constantes avisos y textos que aparecen en su propia web continúan contradiciéndose. Siguen sin reconocer su error en el envío y se lavan las manos. Un precio elevado y gran tiempo de envío para una ropa interior que no he pedido. Anuncian unos brief pero envían otros. Dicen avisar en 24 horas si no queda stock. Nadie ha avisado. Aseguran no enviar jocks en la suscripción y aún así los envían. Excusas y más excusas. Soberbios, orgullosos y cero empáticos. Se quedan la pasta y te envían lo que quieren. Son unos ladrones. De vergüenza!
Response from Andrew ChristianNov 27, 2021
Hi Ivan, Thank you for reaching out again regarding the subscription order you were unhappy with. Please note that our team is here to assist you. An email is being sent again in an attempt to assist with this matter. Please reply to that so that we may resolve this for you.
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Semo B.
Nov 18, 2021
Andrew C. is not good !
Hello guys, first of all I am very disappointed with this brand, especially from the customer service (late responses, lack of empathy and poor customer experience) as well as their service provider who delivers the packages (ups) who never delivered my package and refuses to admit that the package is lost! Personally, I wanted to please myself and also my boyfriend buy for 75dlr for the Andrew Christian website directly from Belgium but unfortunately the package never arrived and AC persists to do not refunding me or resending items. I'm still waiting (two months now) for their answer, but it's radio silence! Guys, Do not buy from them! in case of problem you are the losers!
Response from Andrew ChristianNov 19, 2021
Hi Semo, First, please let me apologize for any negative experience that you have had with the shipping of your order or the service that has been provided. Please don't give up on us! Please send an email with your order details as well as a reference to this review and we will escalate the matter to ensure that a resolution is supplied to you! I am so sorry again and do hope to hear from you soon so that we can make this right!
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Aaryn R.
Sep 29, 2021
Nothing was delivered noone helped me
Nothing was delivered. Did not receive and noone will contact me about this
Response from Andrew ChristianSep 29, 2021
Hi Aaryn, Thank you so much for reaching out regarding your experience and recent order. We have emailed you regarding this matter and are working with our carrier to get this resolved as quickly as possible. Our team will be following up again once more details have been received and a resolution will be provided at that time. Please expect this within 24 hours and do reply to the email from us if you have any questions in the meantime!
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Daniel P.
Sep 28, 2021
Cheap and nasty
Cheap and nasty, won’t wear any of the order and probably cost a fortune to send back to the US. Also, not sure how but I ordered a flourescent pink thong instead of black. I always wear black and wouldn’t have ordered pink on purpose so the website clearly isn’t clear enough when checking out.
Response from Andrew ChristianSep 29, 2021
Hi Daniel! Thank you for taking the time to write in regarding this experience. Your feedback regarding our site is invaluable and we are so sorry to hear that the color selection was not apparent at the time of you placing the order. We stand behind our items 100% and would love to assist with this matter. Please send our customer support team an email with the details of your order and this experience so that we can work out something that will resolve this to your satisfaction! We can be reached at [email protected].
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Anthony G.
Sep 12, 2021
Hello I had nothing but a bad…
Hello I had nothing but a bad experience with this company in dealing with mailing processing I understand that I did check off a different box but I also said sent in several several several emails asking for help and it took a long time for somebody to finally get back to me about it and now it's been taking even longer now for me from understanding so I asked for a credit on my account my credit card that I used in good faith of your company and if not I understand and I will no longer purchase anything from you again so if you could please give me a credit on my credit card with this purchase that I just made in good faith and I will consider on purchasing more later on in the future
Response from Andrew ChristianSep 14, 2021
Good morning Anthony! Thank you so much for reaching out regarding your order and experience. With the basic shipping option that you chose for your order, transit time can take 7-10 days to be delivered. Your order left our facility on 9/3 and was delivered to you on 9/13. Please note that UPS and USPS do not consider weekends and holidays in their transit time estimates. We've emailed you with some additional information regarding the experience itself. Please kindly reply to the email so that we can continue assisting you with this matter.
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Ludo R.
Sep 10, 2021
Je pense que la commande n'a jamais été envoyée
J'ai passé une commande mi août, nous sommes mi septembre et toujours pas de commande..... Au bout d'un mois il me propose un remboursement.... Ou est mon colis ? Je doute même qu'il ait été envoyé un jour ! Car c'est quand même incroyable de ne pas avoir de suivi de colis chez UPS !!! J'ai l'habitude de commander des sous-vêtements chez Aussiebum qui se situe en Australie, ma commande est traité en une semaine et une semaine après ma commande est à la maison.... Avec un suivi !!! Je suis vraiment très déçu !!!
Response from Andrew ChristianSep 11, 2021
Bonsoir Ludo, Merci d'avoir pris le temps de nous faire part de cette expérience. Veuillez noter que nous avons des scans montrant que le colis a quitté notre entrepôt avec UPS, cependant, la progression est perdue après cela. Nous avons déposé une réclamation auprès d'UPS pour l'envoi et nous vous remercions d'avoir attendu si patiemment que nous résolvions ce problème. Je vois que le remboursement en question a été émis et cela a été fait car nous ne sommes pas en mesure de réexpédier les commandes internationales. Nous voulons que cette expérience soit une bonne chose. S'il vous plaît envoyez-nous un e-mail en réponse à celui qui a été envoyé aujourd'hui pour nous faire savoir comment cela peut être fait et nous ferons de notre mieux pour vous rattraper ! Nous sommes impatients d'avoir de vos nouvelles et de regagner votre confiance en nous !
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Paul O.
Aug 31, 2021
Blocked my account after a bad review…
Blocked my account after a bad review which I placed due to appauling service. Now they have taken my subscription and I cannot even login to contact them. Used the old emails I had to try contact yet no one reaches out. Will raise a dispute to my bank!
Response from Andrew ChristianSep 1, 2021
Hi Paul, Thanks so much for reaching out today regarding your experience. Please rest assured that our team does not have the ability to block accounts. We would love to help get you back in so that you can view all of your details. I do see that you have been in contact with our team via email today. Please reply to the email chain that already exists for further assistance with obtaining any account access, refunds or specific order or account details- as we cannot post these in our reply here. Our team is always standing by and eager to help!
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Bw
Aug 20, 2021
I am part of the underwear of the month…
I am part of the underwear of the month club. The last few pairs were neither attractive nor comfortable. It seems like you have new designers that are into "cute" designs and not things that are sophisticated. I am a man in my 50's, which I know is not your demographic, but I want to feel sexy and proud when I take off my clothes. In addition, the fits are all over the board. Something pairs of underwear are awesome and others are not sized correctly. Quality control has a lot to be desired. I am not sure how much longer I will continue buying from your company. I have been a customer for more than 7 years and have seen a vast difference in quality, fit and design. Just food for thought.
Response from Andrew ChristianAug 22, 2021
Thank you so much for reaching out to share your feedback on the products! We truly do appreciate your comments on the fit of some of the pairs that you have tried. Our dedicated support staff is here to help you with selecting the proper line to try as well as sizing and can provide advice on which would be the best fit for you based on a few details about your body type. If you have any products at all that you are not satisfied with, please send us an email at [email protected] and our support team will happily assist you with finding a solution. We stand behind our satisfaction guarantee and are here to help!
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