Andrew Christian Reviews | Read Customer Reviews of andrewchristian.com

Andrew Christian Reviews | Read Customer Reviews of andrewchristian.com

Andrew Christian reviews

Showing 100 reviews with 1 star · Clear filters

Jor
Dec 27, 2022
Unacceptable Shipping Service
I am absolutely disappointed in Andrew Christian and will not be ordering from them ever again. I’ve emailed customer service numerous times, and they have not compensated me nor shared with me any offer for the inconvenience they’ve caused. They just keep telling me this was the shipping service I chose (making it sound like I chose this garbage service) Your shipping service absolutely sucks. I never been so confused and baffled. I’ve been given 3 different websites to track my package, all giving me different information. iParcel, UPS and now Canada Post. As I write this review, a Christmas gift never came, and it has been now a solid month since I ordered. I ordered and was charged right away to my bank account, on November 30th, 2022. Talk about shady. Then Customer Service tells me they only got my order on December 7th. I want to know exactly where my package is. Otherwise I want my money back. Christmas season is a busy time of year but this kind of worldwide shipping is unacceptable! Just absolutely not worth it.
Response from Andrew ChristianDec 27, 2022
Hi Jor. I realize that this is a disappointment and I do want to take a deeper look into this. Can you please reach out to me at [email protected]? Please use "Trustpilot Review" in the subject line. I would like to look up the order and turn this experience around for you. Please accept our sincere apologies for the way this has been handled up until this point. I'm looking forward to hearing from you and making this right. - Andrew Christian Support team.
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Marcel R.
Dec 19, 2022
Still waiting
I did purchase on dec 6, still waiting for my order. I Hope I will receive it for Christmas. It is supposed to be a gift.
Response from Andrew ChristianDec 20, 2022
Hi Marcel. Thank you for letting us know. We are actively looking into this for you. Someone from our Customer support team will be reaching out to you with updated details. We are doing everything we can on our end in hopes you will get the gift on time! Please stay tuned for an email from our team. Thanks again.
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Johann R.
Dec 12, 2022
Very bad quality material
Very bad quality material I will not recommend any underwear
Response from Andrew ChristianDec 12, 2022
Hi Johann. We are sorry to hear you weren't happy with your purchase. Please reach out to us at [email protected]. We would really love the opportunity to make things right for you.
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eric P.
Nov 28, 2022
why my order is still stuck in…
why my order is still stuck in california 13 days after my order ? information from UPS tracking, then a long long way to be home !
Response from Andrew ChristianNov 28, 2022
Hi Eric. So sorry to hear that you are having issues with your delivery. We are looking into this now and will update you with any new information as soon as we receive it. Please be looking for an email from our customer support team to make things right. If you have any questions in the meantime, please reach out to us at [email protected].
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James E.
Nov 13, 2022
As of today 11/12/22 have not received package
As of today ,11/12/22, have not received package.
Response from Andrew ChristianNov 14, 2022
Hi James, Thank you so much for letting us know about your experience with your recent order. Our support team will be following up once more details have been received. Please reach out to our team at [email protected]. We are here to help and will do everything that we can to resolve this and make things right!
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TD
Sep 25, 2022
Never got the bathing suits.
Never got the bathing suits.
Response from Andrew ChristianSep 26, 2022
Hi TD. Thank you so much for reaching out and sharing your experience. I am so very sorry to hear that there have been some delays on the shipment of your order! This is not the cutomer experience we strive for. We want to make this right! Please send an email to [email protected] with your order number and details so that we may look into this matter for you and provide some up to date information on the whereabouts of the shipment. We look forward to hearing back from you and to making this right!
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Alfred
Aug 15, 2022
The postage service is expensive and…
The postage service is expensive and inefficient. Most other online shopping offers free shipping upon attaining certain amount, but not at your site. It takes at least three weeks to arrive if it arrives. It’s appalling.
Response from Andrew ChristianAug 15, 2022
Hi, Alfred. Thank you so much for reaching out regarding this matter. Sadly, we too, have noticed the increase in both domestic and International shipping- in fact, shipping costs as a whole have increased domestically and internationally for us and our customers. We are truly living in unprecedented times and do hope to see the cost and transit times with shipping coming back down to normal soon. Our international customers also must face taxes and duties that increase the cost of shipping- and these fees have also jumped in recent months. These fees aren't calculated or charged to you from Andrew Christian- but rather your local municipality. We completely understand your concerns and are hoping that this situation changes soon so that you can go back to ordering the products that you love! If there is anything that we can help with or any further questions/concerns that we can address, please send us an email at [email protected].
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Daniel L.
Jun 29, 2022
I have never received my order
I have never received my order! First, I contacted UPS and their response was no package was ever delivered at my address. Tried to contact AC via email and never heard from them. The link defaulted to UPS which I had already received a negative answer. Looked up AC website but no info on customer service, no phone number. I used to order all the time and never had any problem. However, when I rechecked my order, I found out that the delivery address was incorrect as well as the billing address for the credit card. However, payment was made via PayPal and it went through. Still not receive my order nor hear anything from AC. Really disappointed and lost confidence in ordering any future products now!!!
Response from Andrew ChristianJun 30, 2022
Hi Daniel, Thank you so much for reaching out and sharing your experience. I am so very sorry to hear that there have been some delays on the shipment of your order! This is not the cutomer experience we strive for. We here at Andrew Christian want to make this right! Please send an email to [email protected] with your order number and details so that we may look into this matter for you and provide some up to date information on the whereabouts of the shipment. We look forward to hearing back from you and to making this right!
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