Andrew ChristianReviews of andrewchristian.com

36 days after my order, 19 days after my first claim, I do not want to count the emails to UPS and AC costumer service. UPS tracking shows as delivered. UPS Costumer Phone Service, that they never had it in Netherlands. As receiver I can not open a claim in UPS and looks like the costumer service is not able to do so. Still waiting for a final answer when I can have my refund. Frustrating and disgusting.

Unserious company. Been waiting for 1 month for my order, no information, nothing. Finally I reach out to them and they write back that "UPS had an issue, you will never get your order but we will refund you at some point". Which means they would have never refunded me if I hadn't ask about my order and just waited. NOT OK to take the customer's money for a month and just give a refund when you can't send the order.

In regard to my order in November about a waistband been on upside down I though the issues had been resolved which I appreciated. But my next order was worse, 2 pairs should not have passed quality control. Im too embarrassed to send these as xmas gifts. Time for me to say goodbye to Andrew Christian. What used to be a great underwear brand as definitely gone down hill.

Placed an order in the summer for delivery to the UK value of around $50. Parcel didn't get despatched and eventually got cancelled. Only got refunded the cost of the products, not the tax and shipping cost to the UK, so this order cost me £30 with difference in buy and sale exchange rates and unused postal and taxes. Received nothing. Placed another order at the start of November and, again, nothing showing as shipped. Over the last year, placed 3 orders, received one, lost money on the second and goodness knows what will happen to the third. Lesson learnt, pay the extra and buy locally. Update March 2024. They launched a new website but it is not working for existing customers. I flagged to them a month ago that product size filtering is not working and they advised me it's in a long list of things to do, including moving old accounts across so my login is not recognised, and my existing trophy boy points and credit are not currently available. They say this is also being worked on including subscription access. Serious lack of planning. Will not be purchasing from them in until this is all sorted. I fear it may be the beginning of the end of what was once a great advocate and becon of light for the LGBT community.

Leider gab es Probleme ich hatte bestellt aber kam nie an. Ich hatte mich an denn Kundenservice gewendet worauf ich promt eine antwort kam man kümmere sich drum. Seit nun 4 wochen kam eine Antwort und auf meiner Nachfrage kam auch nichts mehr also geld verloren und nie was bekommen:/ Update: Antwort kam via Trustpilot ich soll auf eine email warten 5 tage schon... denke nicht das man eine lösung findet... Lieferant sagt er hat zugestellt der Kunde hat bezahlt und bekommt nichts. Wirklich traurig. Today is the 15.12.2023 i still wait for a answer via Mail... very bad service....

Terrible customer service. A pair of underwear arrived — which I ordered and had paid for — with a hole in the fabric. I immediately notified them over a month ago. I opened a claim, and they asked for photos and other details. I sent it to them several times. Though they were clearly sent, they would keep sending me boilerplate emails asking for the same information over and over. I kept sending it to no avail. Andrew Christian has no phone to call and talk with someone, so their “customer service” is limited by their boilerplate emails. I have bought hundreds of dollars of their merchandise over the years, but this is the end. They won’t receive another penny from me.

After multiple attempts to contact customer service through email, website contact form and phone, and then getting a response only some of the time, I discovered that this company is not giving me the full refund amount on items which I had either returned or on an item which was shipped to me in error. In one case it was 10 cents and the other was 6 cents, but still can't figure out the reasons for the discrepencies in purchase vs refund amounts. Furthermore, I never received a real explanation as to how I received a tank top after I had ordered a carbon tee in the first place. In fact, someone at the company/supplier/warehouse put a sticker (which indicated a tee) on the packaging of a tank top in order to pass it off as a tee, almost as if no one would notice, especially me the customer on the receiving end. I've been a loyal customer for about 10 years now and have spent literally thousands of dollars on mechandise from their company website, so I find the most recent contact (including lack of responses) with the company really frustrating and unacceptable. Seems like the customer service just keeps getting worse and worse. Why?? And I don't want to hear about that it's because of the pandemic either.

9 August - ordered sucessfully 14 August - contacted Andrew Christian to ask for order status 16 August - shipping label created (took 1 week) 16 August - estimated delivery to be on 28 August 16 August - Andrew Christian replied that it the order is now shipped 16 August - "preparing for final mile delivery" at Carson 17 August - feedback that 1 week t create shipping label is not reasonable 18 August - Andrew Christian replied that once package leaves facility, it is no longer their responsibility and confirmed that the package is on the way to me 22 August - went back to Andrew Christian that delivery tracker is not updated 22 August - Andrew Christian replied that we need to allow carrier time to fulfil delivery by 28 August before they can file a claim. 25 August - at Torrance (approx 3.7miles away from Carson) 25 August - in transit 26 August - followed up with Andrew Christian that 28 August is in 2 days and the delivery tracker is not moving 29 August - followed up with Andrew Christian but no reply 30 August - followed up with Andrew Christian but no reply Conclusion - Andrew Christian stops replying and ghost customer for missing order and said that once package has left facility, it is no longer their responsibility, the carrier is.