Glen W.
Good customer service
Needed to return a couple of unsuitable items for a refund, however this was not as "easy" as claimed on the website. Firstly, I had to pay $7.50 to generate a UPS returns label via the returns portal, but after I tried to drop parcel off at a collection point I was told the label alone is inadequate for customs clearance. So then I'm forced to pay and additional £10.65 to return via the Royal Mail. In total I've had to pay over £16 to return items - half the price I paid for them! Not happy and will not be buying from them again. Update 4/10/2021: Upon seeing this review AC customer services were quick to reach out and refunded the cost of returns label and facilitated a smooth return & full refund of the equivalent original purchase price in GBP. Thank you.
Response from Andrew ChristianSep 23, 2021
Good morning Glen, We are very sorry to hear that this experience has occurred and are definitely here to help! It sounds like our return portal recognized you as a domestic customer and you were sent an inadequate label due to this. Please send an email to [email protected] so that our team can work with you on this and offer some ways that we can make this right - as we don't want to see you losing out on anything because of this system glitch.