Andrew ChristianShop designer men's sports apparel, swimwear, and underwear including sexy boxers, briefs, jocks and thongs from celebrity fashion designer Andrew Christian, a leading voice in LGBTQIA+ advocacy. Shop now Get $25 OFF! with $100 Or MoreUse Code: 100GET25OFF at AndrewChristian.com**excludes doorbusters, mystery styles, & subscriptions
Andrew Christian (andrewchristian.com) has 260 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Mistermac
I still have yet to receive my package.
Response from Andrew ChristianApr 4, 2022
Hi! Thank you so much for taking time to reach out to us regarding your recent order. We definitely want to look into this for you and obtain the most up to date information on your shipment. Please send an email to [email protected] with your order number, name and email address used to place the order so that our team can look into this for you right away!
Joe
I have ordered multiple times from them and gotten the order’s within reasonable time. After the checkout process changed the charges for international shipping skyrocketed!!! On my previous orders I paid around $6-$15 for shipping and handling. Now when I tried to order shipping and handling was over $130! With prices like that ordering from them is (unfortunately) never an option for me.
Response from Andrew ChristianDec 27, 2021
Hi Joe! Thank you so much for reaching out regarding this matter. Sadly, we too, have noticed the increase in International shipping- in fact, shipping costs as a whole have increased domesitcally and internationally for us and our customers. We are unable to absorb these increases and do have to pass them along. We are truly living in unprecedented times and do hope to see the cost and transit times with shipping coming back down to normal soon. Our international customers also must face taxes and duties that increase the cost of shipping- and these fees have also jumped in recent months. These fees aren't calculated or charged to you from Andrew Christian- but rather your local municipality. We completely understand your concerns and are hoping that this situation changes soon so that you can go back to ordering the products that you love! If there is anything that we can help with or any further questions/concerns that we can address, please send us an email at [email protected].
Thomas P.
After spending £25 on shipping and tax (to uk) I expected reasonable delivery. Instead it has now been 24 days since I placed my order and my parcel is as far away as it was 24 days ago with no details on shipping at all! Since placing my order I’ve managed to get new underwear shipped through other vendors in the us at a fraction of the price and time and would recommend that for uk customers people look elsewhere unfortunately
Response from Andrew ChristianDec 15, 2021
Hi Thomas, Please allow me to apologize for this experience! Andrew Chrisitan takes customer satisfaction to heart and we know that, it's not a problem with an order that causes a customer to leave, but how the problem itself is handled. I am sorry that this has happened and am taking care of this for you now. I have emailed you with some options and ask that you reply at your earliest convenience with the best resolution for you. I look forward to hearing back and to you letting us know how we can turn this experience around!
Drew F.
They looked better than they fit. Waist was big and leg openings were smaller than usual.
Response from Andrew ChristianNov 25, 2021
Hi Drew! Thank you so much for reaching out to share your feedback on the items that you have received. Your satisfaction is our top priority and we are so sad to hear that you are not 100% satisfied with your purchase! Please do reach out to our CS team at [email protected] with your order number and the item numbers or name of the items that you are dissatisfied with so that we can make this right. We look forward to hearing back and to resolving this matter for you right away!
roro G.
Disappointed. This company was promoted by rupaul. There are good products, I guess, but the delivery is slow and the cost of shipping is 36 euros, even if you already paid taxes. No consumer help.
Response from Andrew ChristianFeb 25, 2021
Good eveningf Roro, I sincerely apologize for the delay in reply as well as for the experience that you have had. As a valued Andrew Christian customer, you deserve so much more from us that what you received! I want you to know that we have made a lot of improvements to better the experience and the service to our customers and we hope that you will give us another chance to make things right. Please contact [email protected] with the details of your experience and our dedicated support staff will be standing by to assist you with your concerns.
