Andrew ChristianReviews of andrewchristian.com

Awful! Don’t use. There was an issue with the address. Updated them. They didn’t sufficiently intervene and waited for the problem to get worse. When eventually I managed to chase the delivery, i was told the parcel was lost. I was offered a discount code to the same value as another deal in their website. A bit of a slap in the face.

Never received product, never received my refund. Customer service is shit, don't buy from them. Dealing with this headache for two months.

The product was not what was represented. I ordered two swim suits. They were on sale. I previously had ordered a batch of underwear on sale. Nothing fit well or seemed very well made. I suppose that's why they were on sale. They could not be returned as they were a sale item. Really not good customer service. Just wasted $100. Will not order again. For sure don't buy a sale item.

No me han entregado las encomiendas, de 4 veces dicen que es porque vivo en un sitio difícil de entregar, cuando vivo en el centro de Madrid con portero 24h. Llevo 2 meses esperando para no recibir nada….llevo esperando q me devuelvan el dinero

I had two orders at sales December and it took them two months to “arrive”, turns out that on the tracking order page it said delivered but it was not delivered to me. Writing to customer support, they said first if I was willing to get a 70% refund or to wait up to 15 days to get my orders. I choose the second option and it happened again, delivered in the tracking order page but no contact what so over, via mail or phone from the delivery company. It live in the city center of Madrid with a 24h doormen, so no way they even tried to deliver the order and could not. The answer from costumer service was that I had a difficult address to deliver the order and that they would refund me with 70%. After me complaining about it, they said that they would pay the 100%. They refused to give the name of the transportation company and maintaining its my address that is hard to deliver. 4 orders were not possible to deliver in the center of madrid, with all the info correct, phone number attached and all. Still waiting for the money to appear on my account from the refund.

A casi un mes y ni rastro del pedido 😕😡

I need you to contact me, I have not received my order, it was returned to the seller again and I want my money refunded or my underwear delivered to me, I am a frequent customer and this is the first time this has happened and I need a solution

They are still being of no assistance whatsoever. The package still isn’t with me, and despite the tracking showing it’s due for delivery tomorrow, this clearly isn’t the case as it hasn’t even left America yet. They are seemingly refusing to cancel and refund a replacement order I put through as well- I have requested it twice and not had any confirmation, or even a response of any sort to the request. I get told they will be in touch with me and they will sort it out etc. Sadly they don’t pro actively contact me- I have to contact them all the time. The customer has to do all the leg work. I’ve had no contact from their senior management either. I would like to think the senior management would like to discuss such an appalling experience directly with a customer, but it appears as if they don’t care all that much. Again, I’m sure their response to this review will be to apologise for my poor experience and to promise they will be in touch. Well, I would like someone from senior management to contact me urgently to discuss the issues I have faced and to confirm what sort of goodwill gesture they will be offering me. They haven’t offered anything yet at all. Nothing. Not even a hint of a gesture of goodwill. Not even a refund of the original postage charge u paid for Christ sake. I ordered about 28 days ago I think and am no closer to receiving the items I’ve paid for. Andrew Christian just don’t seem to care. Please, someone from senior management at Andrew Christian, please contact me. You have my contact details- Ivonne from the “VIP programme” will be able to pass them on. I don’t want to have to put one star reviews on each day. But if it gets your attention then I will do so. Taking money from customers and not providing the goods is theft in my mind, especially when you are doing NOTHING to resolve the situation.