Andrew ChristianReviews of andrewchristian.com

Its the year 2021 - Andrew Christian can still not send international parcels and provide tracking information!?!? The parcels go missing or undelivered, and you have to sit on email to their poor customer service department to try and resolve the situation.... no mention of resending the goods or refunding you etc. It has been almost a month and my goods are not traceable and not delivered.

Ich warte schon vier Wochen auf meine Bestellung. Erst gab es über zwei Wochen Probleme mit Versand. Dann eine Woche Probleme mit der Fluggesellschafft. Und jetzt ist es vor vor vier Tagen endlich am Bestimmungsort angekommen, aber keiner weiß wo es ist und wie es weiter geht. Sch... SERVICE. Bin echt genervt. Das Geld haben sie schnell abgezogen. Nie wieder!!!!!!!!!

I ordered swimwear in November for Christmas and despite taking my cash, AC never lodged the parcel for shipment. After customer ‘service' tried to make me sort it out with the shipping company, AC eventually refunded my payment. Of course, a month later when my parcel never arrived, there's no stock to re-order. I pass on AC' s hollow and worthless apology to those expecting swimwear for Christmas. Save your breath on your useless apologies and get your!@*€ together on good business processes. I'll not waste anymore time nor effort on purchase here anymore.

Holy smokes! I’ve been waiting for over 2 months for my parcel and still no update from the USPS. MY parcel has been in transit for like 2 months?!?! Seriously, a 1 star is too much. I mean I get the whole COVID situation, but 2 months is abit excessive. I’ve tried contacting customer support, and I must be honest, I’ve not had a problem reaching them. The only problem was the first time I tried contacting them, the agent didn’t communicate the shipment details clearly and I only found that out once I contacted customer support for the 2nd time. Is anyone else having this problem? I mean I think the underwear itself is amazing, but the delivery is definitely something they should work on. They should seriously include taxes in their shipment to make the delivery process easier, as well as teaming up with better couriers because this is actually unacceptable. 2 months and still no order? I’m dying to order again, but that would have to be in the future, definitely not now. I am in South Africa.

One star is too many. Been more than a month since order and nothing. No response to requests for updates. They spam you with email even though I specifically opted out of email when ordering.

Our email is daily spammed from Andrew Christian. There is no unsubscribe process made possible direct from a link on their emails : Andrew Christian force customers to go through their user account to unsubscribe. Yet access to my user account is not made possible, because the site says password is incorrect : after requesting of a link to change password, they say they send an email for the change, which actually they do not (either in reception box as well as in spams). We do not like Andrew christian underwear products, which we found unwearable. We can not stand their aggressive and nasty commercial policy. We will never buy anymore to this company. Notre boite mail est pourrie de spams quotidiens de Andrew Christian avec impossibilité de se désabonner quand on a perdu le mot de passe du compte sur leur site andrewchristian.com. Quand on fait mot de passe oublié, le site AndrewChristian prétend envoyer un lien de renouvellement du mot de passe qui n'arrive jamais, même dans la boite spam. On n'aime pas du tout la forme des slips Andrew Christian que l'on trouve importables. Mais on subit la technique commerciale agressive d'Andrew Christian. On n'achètera plus jamais chez eux.

I made two large purchases that valued over $700 each and received an empty box for one order and the other order just never showed up. I contacted their customer service about the incident and they took 3 months to a refund to me and then when I attempted to make another purchase recently, I was unable to. After contacting customer service again, I was told that they felt as though I should go purchase from a retail store so that way I wouldn't have anymore issues with the delivery. Mind you buying from a retail store would have not only cost me more, but they don't always have the correct sizes and nobody has time to run around town to different stores trying to find these items. I don't recommend anyone buy from this company as they don't take any accountability for their lost items nor do they hold the shipping company responsible for mishandlings of packages, but instead say that it's the customers fault and that they should do something different which is highly inconvenient and not advised, especially during this time of COVID-19 when it's unsafe to be around other people who you don't know if they're infected or not. They would rather customers risk their lives instead of just owning that there was a mistake on their end of things.

It’s been almost a month since I ordered from Andrew Christian and my order still hasnt been posted. I’ve emailed customer service three times, twice to find out more about the delay, and once to request a full cancellation and refund. I have not received any responses and nothing has been actioned. I highly recommend that you do not shop with this company.