Andrew ChristianReviews of andrewchristian.com

J'avais vu un avis qui parlait d'un important retard et d'un service client inexistant mais datant d'1 an j'ai décidé de leur offrir une chance. Grand mal m'a prit ! J'ai subis la même expérience, délai de livraison absolument pas respecté et aucune réponse du vendeur jusqu'à l'ouverture d'un litige PayPal. Je vous recommande de trouver un revendeur ou de prendre en considération ces 2 éléments si vous voulez leurs articles car ça semble ne pas louper !

Keine Antwort vom Kundenservice auf mehrere Emails. Die Webseite hatte Fehler und es wurde zuviel von der Kreditkarte abgebucht. Nie wieder.

I've shopped at online at Andrew Christian for years, and always enjoyed a pricey, yet a great service. Shopping from Europe, I understand that its the taxes and import fees that usually cost a fortune. This time will probably be my last though. I ordered some goods for an event which never arrived 3 weeks after order (usually takes less than a week). The tracker had not been updated so I called UPS who advised me there was no package given to them. I then contacted AC to which a late reply advised me I would hear back ny end of business day... nothing. Almost a week later I emailed again to let them know nothing had changed and I was still without a package and because the event I needed the goods for had passed I would have preferred a refund. I was told this wasn't possible as the goods were in my country which wasn't the case as UPS told me they hadn't been delivered or even given to them yet again at that stage. No label had been created and nothing was on the way. Having told them this, I yet again got no reply. For European customers your services are very expensive. I've no problem paying these services if a service is delivered- but on this occasion it didn't only not deliver poor customer care and no products, but you also lied to a customer for the sake of not wanting to miss out on a sale. Very disappointed.

Horrible Customer Service !! Parcel never left their depot and they blamed everything on UPS. When asked to provide a screenshot of their tracking device they declined saying they are not allowed. When asked to re-send it they said they don't re-send abroad. The most ridiculous excuse I've ever heard!! This people just can't be bothered !! Provided a refund less processing fee .. wait a minute - why shall I pay for your incompetence? Of course it wasn’t their fault either. This time they blamed it on PayPal. It takes 2 min to process a refund on PayPal. You just simply couldn’t be bothered. Lies all over so no wonder your overall score is so low. AVOID AT ANY COST !! SIMPLY NOT WORTH IT !!

Made a purchase with Andrew Christian. Attempted to log in to track my parcel. The log in failed to log me in, so I sent reset password request and nothing. I’m in the UK so I’ve been patient and allowed for the corona malarkey shipping craziness. However, I contacted their delivery service UPS/I-Parcel and gave the tracking number that is stating delivered and they said they have no idea what that is. I am enraged. What a hoax business. This was my first time purchasing underwear of this nature and this company had completely and utterly RUINED the experience. If you’re reading this, DO NOT PURCHASE ANYTHING FROM THEM. I don’t have any other option now but to contact my bank for a dispute and contacted the trading standard here for their deceitful selling. This is a rogue company preying on “Pink money” Andrew Christian and his company needs to be thrown out. Plenty of other retailers of this nature who are honest and selling legitimate products.

Horrible. They charge you $7 fee to return things and $8+ for shipping. They claim to give you trophy points but their system never signs you in properly to use them helf the time.

Second review. The customer service is worse then I described in my last review. It took a review to get some action, the excuse of covid is not acceptable when it has nothing to do with the lies told by customer service. Have sent 2 emails and not one response in 7hours after they need my email to process my refund( which they have ) for PayPal. Still jo sign of a refund. This is beyond ridiculous. I have never had this much trouble with a company before and can't express how awefull it is to deal with them !

Terrible customer service. Ordered on the 26th, still hasn't moved from the location. They said they would refund then say they have to wait. No consistency, I highly recommend not buying from these guys! Nothing but hastle and lies!