AndieReviews of andieswim.com

Be very wary of this company as they will try to steal your money. I am trying to return a swimsuit that is ill-fitting and has straps that are twisted uncomfortably at the front. It was not a final sale item, but when applying for a return online it will only allow a store credit, which as someone else mentioned in their comment further down, is illegal in Victoria and does not meet the ACCC regulations. I have sent two emails and messaged on Instagram all of which have been ignored. I’ve sent another email off today so we will see how they respond, or if they do. I would advise everyone to avoid this company. If your swimsuit doesn’t fit as expected you will have a very hard time getting your money back. There are other more genuine brands out there.

Horrible return policy, horrible customer service experience. Will never purchase from again. Go to a more reputable brand who actually cares about their customers.

I ordered a bikini which I received and the sizing was totally wrong to what the sizing was described as. Sent it back over a month ago and I have not heard a thing. Numerous emails no reply. Very bad customer service (actually no customer service). I would recommend not to purchase from Andie Swim to go to a more reputable brand that you can rely on. I would not even give my experience one star. Beware!

You can't earn free shipping and also shop a sale promotion. They advertise that you get free shipping if you spend >$125, but that's only true as long as you're paying full price. Definitely not worth it. Customer service wasn't great when I emailed about not having the free shipping applied. They referred me to look at the FAQs, which had outdated information. Given the price of these swimsuits, I would expect more reliable and better customer service.

Literally never received my package. They shouldn't do international shipping since they can't manage it. Had to resort to last-minute suit shopping as they assured me that my package was "on the way" and that they had "no visibility" into the order but that I shouldnt worry. We will see if they can actually cancel the order.

I purchased my first swimsuit from Andie Swim at the start of 2020. I was absolutely delighted with the design and the quality of that swimsuit. I'm the type who only owns 2-3 swimsuits at a time and replaces as they wear out. At the end of 2022, I decided to replace one of my other swimsuits, so I went with Andie Swim as I was happy with my last purchase. I was really disappointed with the new swimsuits. The quality has gone down significantly in the last few years. The fabric of the new suits would not sit flat, even when brand new, and the waist band would constantly twist on itself. I also ended up having to take out the bra cups as they kept folding in half when they got wet. I compared them to the cups in my old Andie Swim suit and they were less than half the thickness. I wore them for one summer, and they are ready for the bin. Meanwhile, my old Andie Swim bathers are still going strong. I did write a 3 star review on the website mentioning the problems with the fabric, and to their credit, they did email me to follow up. The offered me a discount for my next purchase, but at that point I wasn't about to spend any more money for poor quality swimwear. The only reason I'm writing this review here is because they took down my reviews on their website. If you see a style on their website with no reviews, steer clear. It means it's only received negative reviews which they have removed.

Terrible experience with Andie swimwear. Bought two items- both didn’t fit properly in the bust, not supportive (though they say they are) so returned the day after I received them. They have refused to refund me the sale item- which is illegal in Victoria. As an online retailer returns are par for the course. Consumers don’t have a chance to try before they buy. I wouldn’t risk buying from here if there is any chance you’ll need to return an item. Moreover I am really sick of having to fight for my basic consumer rights with retailers.

I ordered a suit based on their sizing suggestions. WAY too small. Tried to call to return, after being unable to open the return icon on the website. Couldn't get through. Sent an email. No one responded to my email. Finally was able to return the suit--but the questions in order to return were ridiculous...computer generated told me to up the size. Returned the suit. Received an email I would receive my full credit if I ordered another. Did so--in the size recommended. I clicked on the order. AFTER I ordered it, it said because it was on sale I couldn't return it. Bummer. 80 bucks out of my pocket if it didn't fit. I received it--yeppers...too large. These suits are not as great as the hype the web portrays. Go to Gottex or Jantzen. Bigger selection. Better service. Easier to maneuver returns etc. Very disappointed. I am out 80 dollars and it is Memorial Day Weekend with no suit.