Anderson Frank InternationalReviews of andersonfrank.com

October 2023 Updates after getting VPs involved: A 3rd party verified that the consultant Anderson Frank provided us with (RG LLC) did not complete the work we were billed for. AF is not willing to cover the costs to make this situation right. After some hard conversations, Anderson Frank agreed that RG LLC wasn't capable of finishing the project that they had already spent almost a year and $67,000 of our money failing to deliver. We collectively proceeded with the hope that 50 hours might be needed to complete the work and the promise from a senior VP that AF might have to pay out of pocket to make it right. They provided us with a new Netsuite Consultant to examine the work done by RG LLC and estimate how much work was outstanding. To everyone's shock, they found poorly written SuiteScripts with literally nothing to build off, estimating that another 100-120 hours would be needed to complete the work. Their VPs stuck to the 50 hours and decided they were not going to to take responsibility for RG LLC's failures, suggesting that we could go after RG LLC if we felt we were owed more. Anderson Frank has stated they are only going to cover 50 of the 120 hours needed. The latest development was to be contacted by their lawyer after I tried to make the case that this situation is not right or fair. I'm sure there are plenty of stories of working with great consultants provided by Anderson Frank. But if they pair you up with a Netsuite Consultant that arguably scams you, expect Anderson Frank to point to the contract. You're taking a risk working with Anderson Frank. You're better off working directly with a Netsuite Contractor ----------------------------------------------- (edited to comply with TrustPilot) As of today, we've spent roughly $70,000 to end up with a pitiful excuse for "automation". AndersonFrank's claims to work with the best Netsuite Developers has proven to be nothing more than a trap filled with bloat and obfuscated runarounds. When we initially met with _____ from AF, she introduced us to _____ from Rosas Group LLC. We explained our need for automated emailing and prioritizing of sales task, and we were quote "about 40 hours". After 100+ hours and plenty of excuses, we complained, and were told another 30 hours would be needed. After another 100+, we saw our first demonstration of the automation, and it was clear that _____ and RG LLC did not understand our business needs and really didn't understand the work that they claimed they could execute. We got pushback that our explanations weren't clear and that the project was derailed by the dispute. Giving them some benefit of the doubt, I rewrote the the outline of the automation in a much more programmatic format, to which they were happy to receive and called it "much more clear", however, it would take an estimated "63-87 hours". Already being in the hole close to $40,000, the hope was that we could salvage the work and get the automation we wanted which had the potential of saving us time and reaching more potential customers, so--foolishly--we trusted that AndersonFrank and _____ at RG LLC understood what was at stake and would deliver. 63-87 hours turned into 150~ hours, *just to see a prototype* which had ridiculous errors and missed core requirements. The "automation" wasn't automated at all. Frustrated, I asked for clarity on what was still needed, and after more obfuscated billing and excuses, we were told that it would take at least another 45 hours. Having a moment of clarity, we audited the year's worth of charges and saw that what started as a 40 hour project, turned into 350+ hours and counting, with little to show for it. I've reached out to both parties, stating the insanity of the situation and asking how anyone in their right mind would continue paying them in hopes to wait and see if they can validate having spend over $70,000. 4 days after reaching out to the leaders of the company, I have yet to receive any response; not even a "we'll get back to you". Let this be a warning to anyone out there considering using AndersonFrank or Rosa Group LLC (RG LLC)--our experience is that we've been scammed. We've not seen anything close to expertise, we've not seen anything remotely professional, we've not seen an care from the company who uses nagging sales techniques to get you to sign their contract (which has a sneaky minimum hour requirement that has cost us over $15000, literally for doing nothing). We've asked for the consultant to eat the remaining costs if they have any integrity, and we've asked AndersonFrank to refund us their cut of this trainwreck, but it would seem so far that they intend to just ignore us and hide behind the contract with little regard for how terrible this has been executed and and how far from ethical their business model proves to be.

Anderson Frank did not deliver. We had the first web professional referred and he did nothing. We would have a time set to speak and he would be at a gas station pumping gas as we conducted our conversation. The 2nd professional, due to their personal issues dropped out and did not take Anderson Frank phone calls - we were left in the dark without passwords etc... Then they referred a 3rd team, Anderson Frank bragging about how great this new team was, should have website done within a couple of weeks. This new team had a project manager and consultant that did nothing for our website but assisted the team with organization - at the time we were unaware that we were paying for their time also. The new team (ER Buddies) had an individual working on the site, then replaced that person with another individual. The two did things differently which screwed up the website as a whole. My contact, Anthony Vitale instructed us to pay the invoices and to just go forward. We did finally get a professional recommended that has been wonderful. However, his time has been spent fixing everything the past recommended professionals screwed up. I have spoken with my contact and his supervisor, Patrick to get some resolution only to send emails and leaving phone messages that never get answered. $300,000 dollars into it and we get no service from a company that is to provide service. Worst experience EVER! Would not recommend and have discussed with others that are using Anderson Frank and they has shared similar experiences. This is a company not to be trusted for the "professionals" they recommend nor the Anderson Frank support you expect and are told you will receive.

Very annoying and unprofessional recruitment agents. Would have to speak to 2 agents about the same thing and the constant phone calls annoyed to the point I had to block 1 of their numbers and almost led to me not taking the job!

Stay as humanly far away from Anderson Frank as possible. If you give them your information, they will bother you in perputity. It does not matter if you tell them not to contact you anymore (I have done so numerous times), they will call you about opportunities outside of your criteria until you take a job or give them your firstborn child. DO NOT REACH OUT TO THEM

Always be leery of any company that you cannot find the owner, CEO, or president online. If you are unhappy, there is no appeal to a higher authority and people can be immoral without repercussion of being fired. My experience with this company was dissatisfactory enough to feel it necessary to let others know, which I have never done. I have NO intention of ever using them again.