Amz Wave helps you launch, manage, and grow online stores with a comprehensive suite of services. From sourcing the perfect products to efficient fulfillment, our team of experts is dedicated to your success. We are fueled by innovation and constantly seek new, better ways to streamline operations and maximize growth potential.
Amzwave (amzwave.co) has 18 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
amzwave.co
Website
amzwave.co
Category
Sales & Marketing
Location
Walnut Creek, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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A bunch of highly irresponsible and unprofessional ppl. They lack dedication and sense of responsibility. In spite of my repeated complaints to improve performance indicators they did not took it seriously. Resultantly my Walmart seller account has been terminated because of lots of violations they did. Walmart has also send warning emails many a times which I used to forward to Stephanie but no one bothered. I am sure they used fake shipping labels of the courier company. I have lost about $7000 bcoz of their unprofessional service. I strongly recommend to please do not buy their services.
JE
Jenn
Really disappointed with the quality of…
Really disappointed with the quality of services provided and the lack of support. Did not provide refund as promised.
Response from AmzwaveSep 14, 2026
We’re sorry to hear that you’re dissatisfied with your experience. We take concerns regarding refunds and communication seriously.
We would like to clarify that the circumstances surrounding this account are more detailed than presented in the review. Refund requests are reviewed and processed according to the applicable service agreement and account history, and our team is currently addressing the matter through the appropriate internal process.
We understand the customer’s frustration regarding the timeline, and we apologize for any delay or lack of communication. We are committed to reviewing the records and providing the customer with a clear update regarding the refund status.
We encourage the customer to contact our support team directly so we can address the matter privately and work toward an appropriate resolution based on the agreement and documented account history.
JL
Josh L.
Horriable experience and no refund!
This was a very horriable experience for me! I lost 800 dollars and got nothing but poor business relationship and excuses. Promised a refund and now over 30 working days almost two months from a email saying would process refund nothing. No response to who to contact about refund. Will never recommend or do business with them again. Please do your research.
Response from AmzwaveSep 14, 2026
We’re sorry to hear that you’re dissatisfied with your experience. We take concerns regarding refunds and communication seriously.
We would like to clarify that the circumstances surrounding this account are more detailed than presented in the review. Refund requests are reviewed and processed according to the applicable service agreement and account history, and our team is currently addressing the matter through the appropriate internal process.
We understand the customer’s frustration regarding the timeline, and we apologize for any delay or lack of communication. We are committed to reviewing the records and providing the customer with a clear update regarding the refund status.
We encourage the customer to contact our support team directly so we can address the matter privately and work toward an appropriate resolution based on the agreement and documented account history.
NS
Nezar S.
Took My MoneyChanged the Deal, Then Threatened Legal Action
This company is one of the most misleading and unethical businesses I’ve ever dealt with.
They harassed me with repeated calls until I agreed to their so-called “premium package.” Before signing, I clearly told them my Amazon store was already active. They PROMISED 3 months of marketing on other platforms.
The moment I signed, everything changed.
Suddenly, nothing was included. Every single step required “extra payment.” It was a complete bait-and-switch. They say whatever you want to hear to get your money, then rewrite the rules after you sign.
I decided to shut everything down on January 15 and asked them to return MY products.
On April 2, they said they would send them back.
Instead, they refused.
They told me they would NOT return my products unless I removed my honest review. That is not business—that is intimidation and manipulation.
Then they escalated it further by threatening “legal action” simply because I shared my experience.
So let me be clear:
You take people’s money, change the agreement, hold their products, and then threaten them for speaking up?
That says everything.
I have full documentation of every message, every promise, and my store performance.
The funny part? After leaving them, I opened my own TikTok shop and started selling successfully without them—no hidden fees, no pressure, no games.
You don’t need this company. At all.
Avoid them.
Response from AmzwaveSep 14, 2026
We take customer concerns seriously, but we believe this review leaves out important facts about the payment and service timeline.
The customer agreed to our Premium Package for $2,000, but only $1,000 was paid toward the package. Despite the remaining $1,000 balance, our team continued providing services and actively managing the Amazon store for approximately six months.
During those six months, our team worked on the store, managed its day-to-day operations, and provided ongoing support. The store was generating approximately 20–30 orders per month during the engagement.
We also want to clarify the situation regarding the products. At the beginning of the project, our Project Manager reviewed the specific product the customer wanted to sell. We explained that the product had been purchased by the customer in 2020 and, based on our assessment, we did not believe it was a strong product opportunity or likely to generate significant sales. The customer nevertheless specifically instructed our Account Manager to proceed with selling that product, and our team followed the customer's direction.
For this reason, the characterization that the company simply took the customer's money, changed the agreement, and provided no services does not reflect the documented history of the engagement. The customer paid $1,000 of the agreed $2,000 package fee, while our team continued working on the account for approximately six months, despite the outstanding balance.
Regarding the additional allegations about marketing, product returns, refunds, reviews, and communications, these matters are more appropriately addressed using the signed agreement, payment records, and documented communications rather than through assumptions or public statements.
We respect the customer's right to share their experience, but we also believe it is important that the complete payment and service history is considered when evaluating this review.
EM
Ewan M.
My dissatisfaction with Amz Waves
I am writing this review to express my extreme dissatisfaction with AMZ Waves. I requested a cancellation and a subsequent refund, but the company has failed to process either. Despite several attempts to contact their support team, I have received no callback or email confirmation. At this point, the lack of communication is unacceptable. I expect a prompt resolution and the full refund I am owed.
Response from AmzwaveMay 12, 2026
We acknowledge your message; however, we would like to clarify the situation based on our records.
We continued working on your store and actively provided the agreed services throughout the engagement. At no point was there a service failure or non-performance from our side.
Regarding your request for cancellation and refund, please note that refunds are only applicable in cases where there is a failure to deliver agreed services. In this case, the request is based on a change of mind while work was already in progress and services were being actively delivered.
That said, we remain open to discussing the matter professionally and finding a fair resolution if there is any specific concern regarding the service delivery itself.
HA
Harriett
BEWARE : RUN From This Company
Warning: Avoid Amzwave - A Contractual Failure Leading to Over $5k Loss and Account Shutdown
My experience with Amzwave has been nothing short of a disaster, resulting in a loss of over $5,000 and significant business disruption.
The Core Issues:
Contractual Duties Unfulfilled: Despite payment, Amzwave failed to deliver on agreed-upon contractual duties.
Amazon Account Shutdown: Their inability to provide the proper supply chain information led directly to the shutdown of my Amazon account, a catastrophic failure of service.
Unfulfilled Walmart Store: I paid for a Walmart store setup that was never fully delivered or made operational.
The Runaround:
After numerous requests for a refund due to their failure to perform, Amzwave attempted to pivot me to other projects like TikTok or Etsy, essentially ignoring my request for my money back.
After six additional weeks on the new strategy, nothing materialized, and I am still out the initial investment and the time I lost pursuing their services.
I found the team's communication to be misleading. I felt that members of the management, including Solomon (allegedly the Compliance Manager) and Justin, did not follow through on their commitments and were evasive.
I believe Stephanie genuinely tried her best, but it felt as though her efforts were undermined by others on the team.
Action Taken & Final Warning: Due to this experience, I have filed a complaint with the Attorney General and have initiated a civil suit.
Prospective Clients: Please vet Amzwave thoroughly and consider the risk. The promised results are demonstrably not there, and you may find yourself with nothing but lost money and time. Buyers beware.
