cindy Z.
Very unhappy with service and…
Very unhappy with service and communication from customer service. I ordered a personalized onesie for my daughter and granddaughter at least three weeks prior to Mother’s Day. They sent me a tracking number but when I tracked there was no such tracking number. I notified the company by email regarding tracking about 7 days before Mother’s Day an two days later I got an email saying something went wrong with my order and they reordered it again. By that time I knew I would not receive it by Mother’s Day and told them it would be useless and that I would cancel and want my money back. They should have checked with me prior to automatically reordering since it was their screw up. They refused to cancel and return my money due to it being personalized. It finally arrive at the main postal center in my town on May 12th. As I predicted it is useless to me. I would not recommend ordering from them. Also, the only communication was by email.


