Amtrak VacationsReviews of amtrakvacations.com

I needed help switching a train schedule for guests and Hillary was great to work with and made the process easy!

I called in to get everything squared away and reached Hilary K. She took care of the billing issue and we are good to go. Grateful to work with someone who understood the problem and resolved it promptly. Thanks, Hilary.

We experienced a problem with our travel documents- we received train tickets for a trip in May when our scheduled trip was in March. Hilary was pleasant and friendly and we felt comfortable that she would find a resolution to our problem, which she did quickly and called us back to let us know. We received our new train tickets in less than an hour. Thanks Hilary

As a Travel Advisor I reached out to AV and got connected with Hilary Klein and she was great. She went over the multi-destination Itinerary and took final payment. I have spoken with her in the past and she is always so kind and she never comes off as not experienced in her position. She also seems to have a great personality that radiates through the phone. I look forward to reaching out to her in the future.

My guest had an issue on there train trip and Hilary made sure that the refund was processed quickly after my first call and the refund never came.

I called to find out if it was possible to get to and from our home in Indianapolis to Chicago (our departure and return site). Being an inexperienced traveler, I probably needed more assistance than most. I felt lucky to have my call answered by Hilary - she absolutely could not have been more helpful. We are fully prepared to make our connections, an enjoy our “maiden voyage”. Steve Tegarden

The customer service representative who helped me was very helpful, sincere and expedient in helping me resolve my issue.

I reached out to the company to add train extension to a trip that I had previously booked. I spoke to Hilary, who gave me the lowdown on what options were available. After discussing our plans with my husband, I emailed Hilary with our decision. She called, and set up our extension including information about luggage and connections. Excellent experience. Easy and informative.