Michelle Hayden B.
Hilary Klein
Hilary Klein was amazing to work with, very thorough and professional.

Amtrak Vacations specializes in customizable rail vacation packages throughout the United States and Canada. We make it easy for travelers to experience North America’s most exciting cities, breathtaking national parks, famous landmarks, and scenic destinations by train.Our vacation packages combine rail travel with the accommodations and experiences needed for a complete journey. Depending on the itinerary, packages may include hotel stays, sightseeing tours, meals, car rentals, cruises, and other activities. Travelers can choose from a wide variety of vacation styles, including cross-country journeys, roundtrip rail adventures, national park vacations, scenic train trips, rail getaways, overnight sleeper-train experiences, and Canadian Rockies journeys.Every traveler is different, which is why our itineraries can be customized to suit individual interests, schedules, budgets, and travel preferences. Our knowledgeable Rail Vacation Consultants help customers select destinations, compare travel options, personalize packages, and coordinate the details of their journey. Vacations can begin from any of more than 500 Amtrak stations across North America, making rail travel convenient for customers in communities across the country.Whether you are planning a relaxing city getaway, an unforgettable family vacation, a romantic escape, or a once-in-a-lifetime journey across the continent, Amtrak Vacations can help bring your trip to life. From the Grand Canyon and Glacier National Park to New York City, Chicago, New Orleans, San Francisco, and beyond, we help travelers discover a more comfortable, scenic, and memorable way to explore.Amtrak Vacations is proud to be part of the Railbookers Group family of brands.
Amtrak Vacations (amtrakvacations.com) has 115 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Michelle Hayden B.
Hilary Klein was amazing to work with, very thorough and professional.
customer
We have had some issues with our booking. I called numerous times for assistance to no avail. Then I got to speak to Sammi and she took care of the problems right away. She deserves a raise and a promotion!!!
Parking.Karen J.com C.
Hilary did a wonderful job of helping me upgrade my accommodations on very short notice. Although it took awhile to accomplish, she stayed with me the entire time. I don't think this would have happened if I was doing a chat. I much prefer actually talking directly with someone, not through a chat.
James P.
I was lucky to connect with William Borchert Senior Customer Support Specialist for Railbookers. He is a real professional with a wealth of knowledge. He provided outstanding customer service, worthy of recognition, as he wholeheartedly exceeded the standard of service. I have spent over 45 years in the travel and hospitality industry, starting as a bellman and advancing to executive roles. William made me feel that the expectations my wife and I have for this trip were important to him as well! Thank you, James Patrick
Lisa G.
Derek stuck with me and shaped the perfect vacation! I spoke with others who never even called me back.
Karen G.
Hilary was so helpful with my needs and so knowledgeable about questions that I had. Definitely an asset to the Amtrak Vacations staff.
Phyllis M.
I have to say that I had the pleasure of working with Steve Mains at Railbookers and he was most excellent. He spent a great deal of time with me on two separate phone calls, looking for answers to my rather detailed questions and he gave me perfect information both times! I highly recommend asking for him specifically if you want great customer service!
Linda F.
Great customer care from Hilary Klein! Corrected mistakes made on booking originally with ease and confidence. Thanks for all your time and work!