Amtrak VacationsReviews of amtrakvacations.com

We had the incredible luck to deal with Victoria Peterson in customer service after Amtrak experienced an equipment change that left us without a room on our cross-country trip, despite having booked months earlier. This was an issue that was not AV’s fault but Victoria took the problem on as if it were her own and went way above and beyond to be sympathetic, helpful, problem-solving and just plain kind throughout all the (many) back and forths to get us a resolution. We had a less than stellar experience with our initial booker but Victoria more than made up for that. I feel so much more confident heading out on the trip knowing that if we have an issue, Victoria will be there.

I have been working with Amtrak Vacations for several months now, and I just spoke with Hilary. She was beyond helpful. She clarified a few confusing items in my booking for me, as well as realized a promo needed to be applied, which resulted in savings for me. I am very appreciative!

Ms. Sammi is a wonderful customer service agent, she is polite & professional, she help me to get the best deal for my train vacation. We really appreciate her! David L.

I had booked a trip earlier this year to New Orleans. Found out by accident this week that the departure times changed but I was not notified! The original booker and a follow-up did not really help me, and insisted the departure time had not changed. I contacted a different agent by phone, Hilary K, who totally understood my concern, looked into it with Amtrak, and found that yes, the departure times HAD changed! She did not know why I was not re ticketed, as my trip was coming up shortly, but then contacted Amtrak and verified that I would be receiving corrected e tickets, which I did shortly thereafter. Hilary was a pleasure to deal with, and I would certainly recommended her!

Hilary Klein was really super nice and one of the most help agents from anywhere that I have spoken with in a good while.

Working with Hilary K, today to make several modifications to our Glacier Park rail tour, was effortless! Hilary answered every question and addressed all of my concerns. All necessary changes were make with efficiency and expediency. I recommend Hilary to anyone needing any sort of assistance with your Amtrak vacation plans. She is well traveled and an excellent resource for all things related to Amtrak! Patty T

I am writing to publicly thank Amtrak travel service agents Victoria and Hillary for being so understanding of a reservation problem, which they both worked with empathy and diligence to help me resolve to my satisfaction . Victoria notified me of a less-than-obvious vehicle resevation add-on fee, and showed concern for me as a customer by notifying me well in advance of my travel. I am so grateful to both Victoria and Hillary for their timely notification and assistance to resolve the reservation issue now, instead of later, when I would've had to manage this in the middle of my vacation. I appreciate you both for your situational awareness, as well as your care for your customer's overall travel experience.

Railbookers do a wonderful job for our clients! They have a friendly team and great itineraries. We look forward to working with them on future custom itineraries.