AmtifyReviews of amtify.com

Response from AmtifyJun 5, 2015

Hello Puja. Here's the details of your case. You mentioned you never received the refund. We have checked with Sears and the refund has been processed for over 14 days. Our team has been checking on the issue every day until you have finally confirmed that you have actually received the refund from Sears already and only waiting for us to reimburse your return shipping fee. Normally we do not offer that service but we are taking an extra step to ensure you are satisfied and provided you the reimbursement. Our team has taken few days to verify why the return shipping fee was so high when our shipping fee to you was only $7.99 and the return shipping is at $11.65. However, instead of keeping you to wait, we have processed it to you already and please check with your account. Also, you are not returning an item to Asia and your item was never shipped to you from Asia unless it is from another company. Base on the information for this order, your order was shipped to you from our North Carolina center and you have return it to our North Carolina center as well. Although we have been trying our very best to reply your every single email within 24 hours time frame and have processed you the refund for over 2 weeks already, we may still not able to meet your customer service expectation. We will do our best to improve and we thank you for your comments. Cindy Customer Support Team Amtify

Response from AmtifyFeb 15, 2015

Hello Asyraf. According to USPS, your package has been delivered. Please kindly check your mailbox or people at your delivery address and see if anyone has picked up or signed your package. The tracking number for this order is 9405 5116 9900 0563 6515 99. It shows it has been delivered on Feb 13th 12:40pm. on USPS.com.

Response from AmtifyFeb 4, 2015

Hello Bryce. Again. We thank you for taking time and providing us your comments. Your comments are definitely valuable as it provides us feedback on what we are not doing good enough so that we can improve our service. Once again, we really appreciated your time by providing us your feedback and we hope we will have the honor to serve you again in the near future. Thank you Cindy Hello Bryce. ***May you please provide us the tracking number for the return item? We only received your email stating it has been shipped. Thank you*** Thank you for your comment and we know you are frustrated. We have resolved your matter already and the refund has been issued. You should have received it already. The main reason for the delay is due to the name difference. We search on Bryce but the payment for this order is under Christopher. Because of this ,it has took our team a bit longer to verify as we do not want to refund the wrong person. Another reason is that since we use Paypal to process the refund, the order is over 60 days and won't allow us to process refund automatically and that's why we want to double confirm we send the payment to the right person. We are sorry for causing you any inconvenience and should you have any questions, please do not hesitate to contact us at anytime. Thank you Customer Support Team Amtify

Response from AmtifyFeb 3, 2015

UPDATED INFORMATION: According to USPS, the package has been delivered on January 9th. Hope you are satisfied with our service. Thank you Customer Support Team Amtify Hi Mike We are sorry for getting back beyond the 12 hours period and took us 26 hours for replying you. Your tracking number LN651729090CN. It has been shipped on the 31st and the current status is with US custom. When a package is still with US custom, USPS (Not UPS), will indicate the item is shipment is being prepare by origin post. The normal shipping time is about 7 to 10 business days and you should be getting it in the next few working days. We will check with USPS by Friday if the package is still with custom. Thank you.

Response from AmtifyMar 6, 2014

Dear Collen. According to Paypal record, this order was being chargeback from your card issuer and funds has been recovered from our account to your card issuer on Jan 27th. We have emailed you few times explaining that since the amount has been chargeback already and there's no way we can process another refund to you card issuer. At Amtify,we only use Paypal to process all payments including our credit card payments and this information was provided to us by Paypal. If you have not received your money from your card issuer, please contact us at [email protected] and we will contact Paypal again to check for you. Thank you. Amtify Customer Support.