Amsterdam PrintingReviews of amsterdamprinting.com

Voor een kleurprint werd €3 afgerekend!

Every time I order from this site, it will ask me to update the billing address after I place the order. The order doesn't actually go through, but they place a hold on my credit card for the amount of the order. When I go to update the address, it doesn't give any option to resubmit the order, so I have to contact customer service to finish placing the order. This has happened 3 times now, so I will not be ordering from them anymore. It is too much of a hassle.

The product I purchased was utter garbage, the stylus pen would start to write then within 2 sentences would run out of ink. I thought this was a fluke so I tried the next 12 pens, all did the same thing. I contacted them and they apologized and pointed out that I was past the 365 day guarantee so there was nothing they could do then came back with a 20% off my next order smh. I'll be giving all of my business to National Pen instead of splitting up my budget. They had a moment to wow a customer but instead they fell flat, at least they responded fairly quick, shame the response was such a flop.

After more than 30 days of going back and forth with e-mails and telephone calls I finally get a manager who assures me that the matter will be corrected. The matter is an order of defective ink pens replaced by another box of defected ink pens that I of course paid for. I received yet another bill for REPLACEMENT pens that have not been shipped and are still sitting on the site as in production after 10 days. To add insult to injury I received an invoice with a dunning notification that the invoice is due in 10 days. Further noting that every 30 days the account is reported to TRW and D&B. So I am being billed for the replacement of a defective order that I have already paid for in addition to not receiving the order that was placed by management more than 10 days ago yet it has not been shipped has no tracking information and shows on the site as in production. IN PRODUCTION. The order was initially placed in October of 2022. These are gift that I pass out to my customers. They were trash. I e-mailed the manager or customer service manager to get the status of my order that shows as in production after 10 days and instead of a status I received an invoice. I have been doing business with Amsterdam since 1983 and this is the absolute worst service I've ever gotten. Even after trying to trouble shoot and communicate with customer service/mangaement I am sent an invoice for an order I never received!!! An invoice for a replacement order that I paid for even though it was defective. It's time to start shopping for a different company to do promotional products for my company and my network. It's clear that my little $400 and $500.00 orders that I place every year are not that important to Amsterdam Printing so we clearly need to shop elsewhere. I will follow-up and notify TRW and D&B if I see any negative reports since I've saved all of the e-mails and my billing from this company for at least the last five years. Don't believe it when someone gets on the phone and assures you that it's taken care of especially when they tell you they they will handle it personally yet each time you try to reach out you get a different person. Somebody is just rubbing soap on the glass window so you don't see the bull crap that is really going on. AMSTERDAM PRINTING HAS CHANGED and it's not a good thing! After over 30 years I am so through with them. I don't want a credit I want my money back.