Consulting E.
Failed delivery
Requested supplies with 2 day delivery to meet event schedule and AMS failed to send 2-day delivery which delayed receipt of supplies forcing the sampling event to be canceled. I had to incur costs to demobilize and re-mobilize at a later date. AMS would only offer to refund the 2-day shipping charge and nothing else. very disappointing.
Response from AMS, Inc.Sep 25, 2018
Thank you so much for your review! We will take your feedback and do better in the future. We try to serve all our customers to the best of our ability, and we recognize that sometimes we can fall short. We sincerely apologize for any inconvenience. Hopefully, the next time you need sampling equipment, you'll think of AMS and give us another chance. Feel free to call us at 1-800-635-7330 or 208-226-2017 to talk to a sales representative to place an order or if you have any questions or concerns. Thank you again for your review!