Amore di MonaReviews of amoredimona.com

The package was slow to arrive, I received this request for a review days ahead of the package. The package was inadequately packaged. I am glad that I had the opportunity to examine it before giving it. The outside ribbon was very smashed and I was able to refresh it with some work. I opened the package, and the chocolates were all askew and some were broken. I was able to rearrange them for the most part. Overall I was expecting something better especially after reading about your company in the New York Times.

I ordered these chocolates for my mother as a birthday gift. After it was delivered, I put it in the fridge immediately but when opened, all the chocolates were melted together. I definitely felt disappointed because these chocolates weren’t cheap so I contacted them by email only to get this response “ … it is probably best not to order chocolates again until the weather is cooler.”. While yes, this is true, I wanted to get a nice birthday present to my mom on her birthday. I also didn’t think the packaging was the best as the ice packs were not packed in all sides of the chocolate which left sides exposed to the weather. I wasn’t looking for a full refund as even though the chocolates were melted, they were still edible. I just hoped I would have at least gotten “We are sorry” and maybe an acknowledgment on the packaging, but I guess not. I guess my overall conclusion is that the chocolates were ok and really only worth it if you are buying for someone with allergies. Also, take the company’s advice and “ not to order chocolates again until the weather is cooler”or else you will end up with a melted mess.

In mid January I placed an order for Valentine's day chocolates asking if they'd please delay shipment a few weeks. I sent an additional email asking if they could please delay the shipment. They never responded and instead shipped right away. :( I wrote to customer service once more and they never responded.