Amigo U.S.Reviews of amigo-us.com

I was excited to learn about Amigo and their reasonable prices and options! Unfortunately, my experience of their service was anything but exciting. We ordered our phone and Sim card on fairly short notice, but they told us no problem, it would be to us in two days. After paying for expedited service, it arrived in four days, we had to pick it up from the post office the morning of our departure. Fortunately we didn't have to leave town before the PO opened. Once we arrived in Israel, the phone worked fine. The Sim card did not. At all. I tried reseting the card. A dozen times. Restarting my phone. Made sure it was set to global networks and everything else their instructions said to do. Never worked. Couldn't call. Couldn't text. Nothing. I was leading a group of 18 people. Never had a chance to call them and figure out what the problem was. They charged me for the full amount. Not a happy traveler. I'll never use them again.

We were told that we just need to plug in the sim card and everything will work . That was not exactly how it happened. We needed several calls to customer service until everything worked. They were very helpful but it was a frustrating experience not having the service we were promised at the right time.

AMIGO was a pleasure to deal with! The phones worked well, the price was very fair. If you are traveling and don't want ANY headaches with your phone - I highly recommend using AMIGO.

I am a returning customer of Amigo and have had great experience with them in the past. This latest time however I experienced a major challenge. I inserted the Israeli SIM card and attempted to make a phone call and received a recording that the number was reported stolen. I tried to call Amigo (on Sunday afternoon NY time) and only got voice message saying they were closed. Due to the time difference, I could not reach them until Monday evening, Israel Time. Apparently was a very simple fix, but it left me without the use of a phone for two days. Yes, I have Skype, but the purpose of getting this SIM card was so I was not tied to the hotel's WiFi. I will still come back and use Amigo again, but will be sure that the number is active next time.

Phone did not work.

Paid for call forwarding. Was given the wrong sprint code to call forward. The system did not work. Left message with amigo and mid week Simone turned call forwarding on for me. Since I had the wrong code had to call amigo when I returned to undo call forwarding. After following amigo instructions it still didn’t work. Called sprint who had blocked it and they spent half a morning turning the call forwarding off. There must be an easier way to do this.

The SIM card did not work. I tried several times to contact Amigo US and I kept getting a recording.

I rented a SIM card and my phone displayed "Invalid SIM card." I paid for service that I could not use.