Peter B.
American Modern: Heavy Financial Strain and Unnecessary Vulnerability
Condensed Review I waited until my claim was complete to write this review. American Modern sent customer surveys on August 11 and 14, which I left unread; evaluating them made no sense until the claim was resolved. I did not receive the final supplemental and recoverable-depreciation checks until August 25. Even now, I cannot access the money because the checks are jointly payable to my mortgage company, requiring their endorsement first. This is frustrating because American Modern required proof of completed repairs—including the contractor’s final invoice—before releasing the funds. The work was already done and paid for, yet reimbursement remains locked behind another institution’s processing time. The insured must finance repairs, prove completion, wait for payment, and then wait for mortgage endorsement. I could carry these costs, but otherwise, my daughter would have been left in a damaged home with open walls and an unsecured garage entry. American Modern paid, but the process was slow, cumbersome, and shifted the financial burden to me. I would not choose them again or recommend them to anyone needing prompt assistance.