Omar G.
The most beautiful place with the most horrible staff Ameristar Black hawk
While we went to stay we entendés a three night stay but from he desk to register All went down hill quickly we didn't even end up staying the first night we left with a surprisingly nad taste and feeling in your mouth and stomach the front desk person charged us threw times the resort fee that had been originally told us 22.00.dollara a. I questioned this and she gave me he'll and a bad attitude that scared my wife the we went to our room and what originally started out and looked beautiful was tai ted by rude unprofessional and nasty staff they were mouthy and disrespectful to my wife who is disabled and caused much embarrassed t when we asked if they had a wheelchair she had gotten tired just so I could go get hers they said we are not hospital i was furious there's no need to be disrespectful well were not I get it you can leave now she sat on a chair I went to get her assistive device upon my return she was crying and not where I leff her she wanted to leave I was pissed d wanted to kick someones ass but i took her to our room what happened she said someo s approachsd her and said if she was not playing games.zhe could not be on the floor and she told them she was just waiting for her chair so she could continue to say and they proceeded to tell her to go waite by the elevators then 😒 wtf this is uncalled for so she did then she said they followed her and whispered loud enough for her to hear that handicapped lady should of stood to home what the hell kind of people work their prejudice and discriminative I was sure someone would Have seen it on the million cameras there I cannot believe what started out to be a beautiful day to a nightmare in the middle of the day we packed our belongings And left didn't even stay the one night we downsized to be cause I would rather lose a few hundred bucks the mKe my wife feel old and lesser a person for being disabled I am disgusted G the behavior or Darrell he Said his Name was Nancy and the lady T the desk whom charged us fees we should not have paid . Don't go here at he Ameristar in Black hawk Colorado you'll leave feeling robbed of money and dignity. This must be why they say no money back for cancellations or not finishing your stay her.your money not your return business what a waste.oc.tims.and such beautiful place it's a shame .




