Jeremy L.
Item not received, no refund
Long delivery time, moved in the meantime. Product was returned to sender (as indicated by tracking). I offered to pay shipping again. AmeriDroid refused to do anything, claiming that they did not receive the item back. How is that my problem? Now I neither have the product nor got the money back.
Response from ameridroid.comJul 16, 2025
Hello, Thank you for sharing your review—we value all feedback and are truly sorry for the frustration this situation caused. Losing a package is never ideal, and we regret that we couldn't resolve it to your satisfaction at the time. For clarity, the shipping method you selected was Globegistics eCom Packet (with an average delivery of 7-14 days, clearly noted as uninsured, and with a strong recommendation to add Route insurance). It appears you opted not to include that optional protection. According to the tracking, the package was indeed returned to sender, but we never received it back on our end. We advised contacting DHL directly to attempt retrieval, as we couldn't issue a replacement or refund without the item in hand. Unfortunately, it seems the package may have been lost during the return process, possibly complicated by your address change, which prevented successful delivery initially. We've learned from experiences like this and have updated our practices: We no longer offer third-party insurance options and instead work to include carrier-provided coverage for higher-value orders where needed. That said, we still rely on customers to monitor tracking closely to ensure any claims can be filed within the carriers' time limits. We're committed to supporting our international customers, including those in Germany, and we'd be happy to revisit this or assist with any future needs. Please feel free to reach out directly if there's more we can do. Best regards, ameriDroid Team