Tracie B.
Wrong item sent
Wrong item sent, but was corrected. Paid more for two day shipping than for the products and still didn’t get items timely. Has to be shared responsibility. However, will purchase again.

At Americaware, we design and manufacture souvenirs that capture the identity of America’s unique destinations. Our designs are vibrant and fresh, with imagery that lets travelers relive cherished memories for years to come. We also use premium quality materials like copper, stainless steel, acrylic and stoneware for products that are not only great-looking but also durable.
Americaware, Inc. (americaware.com) has 103 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Tracie B.
Wrong item sent, but was corrected. Paid more for two day shipping than for the products and still didn’t get items timely. Has to be shared responsibility. However, will purchase again.
Ritzeegal
I was startled to see those tiny cups for $7.00 each - wasn’t expecting that. At $7.00 it wasn’t cheap - at that price it should have been normal size. The tiny ones should cost $3.00 I love the Texas-sized cups and their art work is beautiful - well worth the price.
Response from Americaware, Inc.Mar 6, 2023
Thank you for your valuable feedback.
TeRe
I love these mugs and have been collecting them for awhile and try to pick them up in the cities I go to. I ordered 6 online from cities I’ve been to but couldn’t find the mugs and when I got the order, one of the mugs was wrong (I contacted them and they immediately emailed me to let me know they would send the correct mug; I was told it’s in its way so that’s great!), and another mug didn’t have the city on the handle. I contacted them about this issue and was told that the earlier mugs didn’t have that feature. In all the years I’ve been collecting them, every mug has the name on the handle so I’m not sure how far back this particular mug was created but it didn’t make much sense to me. I display these mugs with the handle facing out, so it’s a big disappointment and makes me wonder how many other mugs are like that? And why wasn’t that made clear before fulfilling the order? It makes me think that perhaps this collection is done.
Pat W.
Shipping cost more than the mug. Last purchase :( Not sure of the date of purchase.
Response from Americaware, Inc.Jan 23, 2023
Thank you for your feedback. We're sorry about your disappointment over the costs of shipping. Unfortunately we have no control over the shipping cost, our shipping provider sets those rates. We do offer free shipping on purchases over $50.00.
Dianne T.
I did not like the amount of shipping, $25.30, for a $15.00 item. I know it did not cost that amount to ship.
Response from Americaware, Inc.Dec 5, 2022
We're sorry to hear that you were frustrated in the shipping cost. Our website uses a FedEx calculator that pulls FedEx's prices directly based on the items you are shipping. Americaware has no control over shipping costs, however we do understand that shipping has gotten pricey due to fuel surcharge rates and other factors outside of our control. We do not make any money on shipping and only charge what FedEx itself charges for your order. However we do offer a free shipping option when you order $50 or more."
Paul J.
Disappointed on the large order I placed a week later everything is now discounted 25%. Does not seem tight!
Response from Americaware, Inc.Nov 29, 2022
Thank you for your feedback, Paul. I'm sorry to hear about your unfortunate timing with regards to our 25% off coupon sale. We understand your frustration and would like to help soften the disappointment by sending you a coupon for 25% off any future purchases for a year. Please check your inbox (or spam folder), for a message from me (Lori) @americaware.com.
Diane M.
The glasses are nice. However, I would have liked it better if each glass was packaged in an individual box