America's TireReviews of americastire.com

At americas tire on pacific Avenue stockton California i had a appointment they were standing around talking to each other not working i sugest go to a different location if you dont want to sit,around.

★☆☆☆☆ — Wrong tire, repeated visits, and no respect for customers’ time I have been a Discount Tire/America’s Tire customer for years, but my recent experiences at the Pasadena location have completely undermined my trust in this store. The problem is not whether the employees are friendly. The problem is whether they do the work correctly, keep their commitments, and respect customers’ time. This location installed a Michelin Pilot Sport All Season 4 instead of the Michelin Pilot Sport 4S summer tire that should have matched my existing tires. I discovered the mismatch myself and had to return to have their mistake corrected. This was after already dealing with lengthy waits on previous visits and being encouraged to “just come in” without realistic expectations about the queue. For the corrective visit on September 21, I specifically made a 3:15 p.m. appointment and was told I would be out by 4:15 p.m. I arrived on time, but waited until approximately 3:35 just to speak with someone while the staff were occupied with phone calls. Even after someone started helping me, our conversation was repeatedly interrupted by more calls. I stood at the counter until around 3:50 before finally handing over my keys. I was then told to expect another hour. The car was ready around 4:55—roughly an hour and forty minutes after my appointment, and approximately forty minutes later than originally promised. That was another substantial part of my afternoon spent correcting a mistake the shop had made. We had also agreed to rotate the tires while replacing the incorrect one. The employee initially recommended positioning the better tires on the rear, and I agreed. However, the rotation was not performed. When I asked about it, the same employee then said he did not recommend rotating them. The recommendation changed only after I pointed out that the agreed work had not been done. That inconsistency left me with little confidence in either the communication or the follow-through. The phone interruptions were not an isolated issue. Across my visits, customers physically standing in the store repeatedly waited while phone calls took priority. Other waiting customers were joking with one another, asking, “Still waiting?” A staff member even joked about seeing me almost every day. That felt particularly tone-deaf when I was back because their mistake required another visit—not because I wanted to spend more time there. The staff were polite, but politeness is not a substitute for accurate work, realistic scheduling, and accountability. I can understand a busy shop or an occasional mistake. What I cannot accept is repeated wasted time, inconsistent explanations, and having to monitor whether agreed services were actually completed. I requested a refund of my tire-protection certificate and will not purchase another. I am taking my future tire business elsewhere. Based on these repeated experiences, I cannot recommend this location.

Americas Tire in Palm Desert California has been helping us with all our tire needs for over 25 years. There’s one very outstanding employee by the name of Enrique who has always been outstanding. Carlitos Roae

I am a loyal customer at America'S Tire , Northridge Ca location. This is to Thank and appreciate the acting Manager Mr Harley for his excellent customer service by taking care of an issue we had. Keep up the good work.Take care..Zul Hirani

Had my tires rotated on 6/1/26 at America’s Tire in Clovis, CA at 525 W Herndon ave. Tire technician used a floor jack that lifts at an angle and the idiot did not securely attach it to the pinch weld. He lifted the car and it damaged the undercarriage and frame of my 2021 Audi A4 Premium Plus S line. I brought the car back within 24 hours after I noticed the side panelling of the drivers door side coming unattached. I looked under the car for closer inspection and thats when i noticed that damage. I called the manager immediately and agreed to bring the car back in. The manager was arrogant, dishonest and very unprofessional. He dismissed my negative experiences with this store as this is the 2nd mistake that they have made in 2 attempts. When they were installing my new tires back in January 2026, they left a plastic or hardened rubber clip inside the tire. I drove around for a week with the tire light on hoping it would be a mechanical error but sure enough I had to take it back and have them figure out what was wrong. At least, that was fixable. This mistake that they just made with the tire rotation service is a huge DEAL. My car was in pristine shape, just completed the 40,000 mile service which cost a few grand. I took it to an independent professional mechanic who used a square pad to actually lift the vehicle correctly. They did not use a floor jack to lift it on one side as this could definitely cause severe damage to the frame if not hooked on the pinch weld prior to lifting the car. Furthermore, the employee at America’s Tire tried to return the car without saying anything or acknowledging their mistake and the manager of course is not willing to accept responsibility or accountability for his young idiot inexperienced employees, rather he encourages that behavior by not seeking the truth and “if you can’t prove it, then it wasn’t us” mentality. I encourage all of America’s Tire customers to definitely take before and after pictures of your car prior to letting them touch it. Also, the manager said they don’t have cameras which definitely is by design because they know if they recorded all of its employees, they would be filing claims all day everyday. An honest company, would have cameras and would use them to get to the truth. Stay away from this location, as the manager definitely has created an unhonest culture within his ranks and its a shame that at 40 years old, this is the first claim I have ever filed and it’s crazy that America’s Tire management response is to imply that it could have been done by someone else. Ok, then if that’s the case, why did you lift it on a floor jack with a broken undercarriage and frame? You could have seriously hurt someone, or fatally even, had the car fell off the floor jack that was used on a broken pinch weld and not secured properly. So either way, they should not have lifted that car with a floor jack if it was already in that broken state when I gave it to them!!!! Basic logic!

I recently had a disappointing service experience at the America’s Tire location at 2915 Bristol St, Costa Mesa, CA 92626. I visited to purchase and install a new set of tires on my vehicle, which is equipped with aftermarket Vossen wheels. I provided the correct tools and clearly communicated that the wheels require careful handling. During service, I was informed that a simple screw securing the wheel cover (center cap)—which must be removed to access the lug nuts—had been stripped and could not be removed. This is a basic, non-structural component and should not be damaged when handled properly. Instead of resolving the issue, I was directed to a third-party business, Costa Mesa Brakes & Tires Inc., located essentially next door (2945 Randolph Ave, Suite C, Costa Mesa, CA 92626 — approximately a 3-minute walk), where I had to pay $150 out-of-pocket to remove a single screw. I was also told there is an existing working relationship between the two businesses. No alternative solutions were offered, and after waiting nearly three hours, I felt I had no choice but to proceed. Additionally, one of my wheel covers was damaged while my vehicle was in their care. I was told the damage was pre-existing; however, I have timestamped photos taken immediately prior to service clearly showing it was not. I was then quoted $100 per wheel cover for replacement. For context, my vehicle had been inspected at another shop the day before with no issues identified, and I have worked with multiple tire shops across Southern California without encountering this type of problem. Overall, this experience lacked accountability, transparency, and proper handling of a customer’s vehicle. I hope this feedback is taken seriously and leads to improvements in both service quality and customer care.

I’m posting this as a warning. I scheduled a routine tire installation at America's Tire in Campbell, CA after purchasing tires through Tire Rack. They recommended America’s Tire for installation and sent the tires there. First, they installed the new tires on the wrong axle. They admitted the mistake and fixed it. When the vehicle was returned to me, I immediately noticed damage while still on site. Management looked at it, photographed the damage, and a claim was started. Their employee noted no issues on pre-inspection and car had been in America’s Tire’s exclusive control the entire time. I imagined payment by their insurance to fix damage would have been the end of it. Instead, it was the beginning of months of frustration. Rather than stepping up and resolving the issue directly, America’s Tire pushed everything to a third party claims administrator. Even after the Better Business Bureau became involved, America’s Tire continued to push us to the third-party administrator. In my experience, the claims administrator acted as both judge and jury and declined to meaningfully address the specific evidence and questions I raised. They refused to take responsibility and offered only a small “goodwill” payment that is only 22% of the repair estimate. The claim remains unresolved. I’m not asking you to decide who is telling the truth. I am saying that if your vehicle is damaged at America’s Tire, in my experience be prepared for a difficult process and a company that does not stand behind you. I deeply regret using this location and would not trust them with my car again. If you choose to use them, document everything in detailed photos before and after service.

If I could assign ZERO stars, I would. This is THE WORST customer service experience in a long time. It took days to get all four tires to the Valley Central location. When they came in, I made an appointment & explained to the employees about the significant distance I have to drive to the location. My appointment was for 11 AM for which I was on-time. I paid in full & took a seat. AFTER MORE than TWO HOURS, I asked when my truck would be done. I was told "next." This was AFTER watching at least FOUR people enter the store AFTER me, but leaving with their vehicles DONE BEFORE me. When I started making more of a fuss, I was again told "next." But AGAIN watched as two other vehicles were finished BEFORE mine. Although I had told the employees that the truck was a manual transmission, they sent out a kid who could not drive it; MORE WAIT. When the truck was finally in the bay, Aiden (?) came to pacify me. When I told him about the other people getting priority, he said: "but what if they needed an alignment?" WHAT? Are they doing jobs by alphabet: A for alignment, first, T is for tires, last?! But I was assured the job would be professional & quality! ha, ha .. . BECAUSE the check-tire light is still on on my dash! so the employees put the tires on, inflated them AND did nothing else at all. Now I have to take the truck to another tire store or mechanic to get balance, alignment & make sure about this installation. Total waste of my time & quite a waste of money. Nearly ALL tire stores do balance & alignment as part of four new tires purchase.